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Alexis Young

Isaac is amazing he is knowledgeable, helpful and supportive. His team is phenomenal; patient, kind, and dedicated to helping their patients. Alyssa, Candi and Julia are Top Tier. Everyone has played a major role in assisting with her transitioning to coming home. They made her feel welcomed and at home for the stay. We appreciate them and all the hard work they put in everyday.

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Akari Chizaki

My mother has been here since the beginning of the year and the amount of care has dwindled significantly! We keep asking about showers dates (they are supposed to get one twice a week) because it’s been almost 8 weeks since she’s had a shower. For context, my mother suffered a life changing stroke so she has no to limited motion on the left side of her body. She can hardly use the bathroom herself. The facility was notified of her dietary restrictions and they continue to serve her foods that make her sick. I’ve also received complaints from other residents that the food is inedible and there are others that haven’t had a shower for 9 weeks!!! The patient care here is atrocious and negligent!

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Megan Heidler

My mother was sent to Rossville following a major emergency surgery. I've seen in previous reviews where they state, "you must have our facility confused" so let me be clear, I do not. It is located on 6600 Ridge Road. We were told that they would complete 3-4 hours of physical therapy with her a day to get her to a point where she could be released. On October 23rd, The first day my mom arrived, they used a 1:1 ratio to lift her out of the bed under arms without support or assistance of her leg that just had a full knee replacement. My mom said this pain was excruciating. The next day my mom received one hour of physical therapy and same the following day. Throughout the first weekend there they did not help my mom out of bed once. So, 2 hours total of physical therapy her first five days there. On the 25th of October, my mom rang her bell for assistance to use the bathroom and no one came for over 90 minutes so my mom lifted herself out of bed using her walker to get her to the bedside commode. The nurse eventually came in when she rang again and immediately called the aide in. The nurse pointed to the aide and stated, "i had to put her here because you won't do your job". A complete lie. My mom did this herself. On the 26th, my mom was using the restroom and requested additional wipes. The CNA told my mom she couldn't find them so she'd have to do without. My mom explained she needed them in the moment and the aide stated "that's not what you just said". When I disputed this she looked at me and stated, "i'm not talking to you. i'm talking to your mother...did you or did you not state you were done using the restroom". My mom explained she was done but needed the assistance. There were other instances where wipes were not brought. My mother had a roommate who was in adult diapers and the evening staff would not change her. They would state that the morning staff will take care of it. On 10/27, it took them over 2 hours and 30 minutes to get my mom Tylenol. At least they got it for her this time, there were other times they did not. My mom also called me in tears this evening, stated that her and her roommate could hear another resident down the hall crying and screaming for help and no one would answer her bell. After about an hour, my mom's first roommate stated, "if they don't help that poor woman within the next 15 minutes, I'm taking my wheelchair down there myself." On 10/28, the janitor was rushing the aide to change my mom's bed location from her old bed to her new bed "because he had to get to his other job". The aide (one of two who were ok) stated "I'm not doing that, the bed is still wet from disinfectant" to which the janitor said, in front of my mom, "it doesn't matter. they're all in depends anyway". My mom was not assisted with many daily activities and they came into the room with "what do you want" when she would ring her bell. The food was so bad that she lost over 15 pounds. I finally stated I would like my mom discharged and we will figure out home health care even if it is out of pocket. I am convinced the high reviews online are from the staff themselves and I have already taken the steps to report the facility on the Department of Health's website. With that being said, I will give credit where credit is due. The day time nurse Barb was fabulous with my mom as well as aides Aquisha and Wilfred.

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Natalie Zebraski

Terrible food. Had to take my mom in food regularly. Communication was an issue among staff. Some were great others not so much. Initially cleaning was an issue but after meeting with housecleaning manager it was resolved. A terrible noise would happen throughout the day/night. Absolutely no one could figure it out. Finally we got her moved to a different room. I could go on…. PT/OT were great. Mom had some incredible nurses. Definitely had to stay on top of things. Which became a full time job. Unsure how things would go for patients who have no one. Discharge was a joke. Everyone knew she was being discharged days before she was. At discharge prescriptions were not available so we were told the doctor would be notified and we would be contacted as soon as they were ready. I called several times with no one getting back to me until 530 that I had to pick her written prescriptions up. Even though I had left the pharmacy information behind. The pharmacy closes at 6 so she had to wait until the next day to get all her medication. The paperwork also stated what she took through 10/31 but she was discharged on 11/1. Mom has some memory problems so we assumed she had her morning meds. While mom was in I left several messages for the administrative office with concerns with never a returned phone call. I know none of these places are great but if the need arises for these type of services again we wil find somewhere else.

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Shirley Joyner

My overall visit here has been very good, therapy people were all wonderful. I want to take my hat off to Dee, she is the best nurse ever. My best aides have been Candy, Vivian, and Sally. Highly recommend