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Brianna Simmons

DO NOT SEND YOUR LOVED ONES HERE!! I don’t even know where to begin. My grandfather was admitted to South Mountain Rehab Center in November with the goal of regaining strength to walk again. Instead, he was severely neglected and, in my opinion, left to die. Fortunately, we were finally able to move him out a week ago, and in that short time alone, he has already improved. This just proved to me that the care he received at South Mountain was neglectful. While at South Mountain, my grandfather: •Fell multiple times. On one occasion, my grandmother arrived for a visit and found him lying on the floor of his room. We have no idea how long he had been there. •Was never given his dementia medication during his entire 2+ month stay. We repeatedly asked staff and were reassured he was receiving it. When we finally gained access to his medical records, it showed he was not given the medication at all. •Was not provided adequate food or water, nor assisted with eating. He lost 20 pounds in two months. My family had to bring food during visits and feed him ourselves. •Was left alone in bed nearly all day, every day, except for the brief physical therapy. •Developed sores on his heel from being left in bed for prolonged periods. •Was kept on a catheter for the entire two months, despite our repeated advocacy to have it removed. Within less than one week at a new facility, the catheter was removed and he is now using the bathroom independently. This was clearly neglected at South Mountain. What I personally observed during visits: •There was rarely staff present on the floor. The facility is severely understaffed. •When staff were present, many were engaged in conversation with each other rather than attending to patients. •Other residents were routinely left slumped over in wheelchairs in their rooms or hallways and always unattended. I am not claiming that every individual staff member is careless or unkind. However, there are nowhere near enough staff to provide even minimally adequate care. The level of neglect my grandfather experienced is unacceptable and horrifying. I am genuinely convinced that if we had not removed him when we did, he would have died here. Also, when you visit the facility, they send you a text claiming that a 5-star google review will enter you in a chance to win a $500… that is absurd!! If you have any other option available, do not send your loved one to South Mountain Rehab Center!!!!!

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PMB72 Bryant

I was in South Mountain Rehad for two weeks for an emergency hip replacement. Although I wasn't happy to be confined, the care you receive is excellent. The staff for the most part are friendly and attentive. Physical therapy also does a fantastic job in your recovery process. Administrative staff makes sure your stay and recovery are what you expect, and follow through with your concerns. I would go back if I need inpatient treatment. And, Im sure if you chose this place, your experience would be just as good as mine. I highly recommend South Mountain Rehab for treatment and cate.

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Madene Keefer

South Mountain Rehab Center is a family friendly center. They schedule activities for their patients every day of the week. Something for everyone! They have a fitness area. They also have pet days where they allow certain animals to visit. I'm glad South Mountain Rehab is where our friend was placed for rehab.

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Barbara Mosser

I have visited a friend there twice this month and have been very impressed with the cleanliness of the facility and the friendliness of the staff. The outside of the building is not inviting and the parking lot says neglect but once inside those thoughts are diminished. My friend has nothing but glowing reviews about her care there. It is a real testament when a person who so much wants to be back in her own home expresses such satisfaction with her current surroundings. Thank you for your good work!

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Delanie Blank

The response time for patient alerts is 5 plus minutes. The front staff was welcoming and friendly although they claimed they were not aware of my cousins arrival although the hospital had alerted them days prior. Medication was also delayed by several HOURS. The room itself has a nice roku tv however wall paint was severely chipped.