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The Mecca

I am extremely disappointed with the nursing staff on the 1st floor at Oak Manor / Autumn Lake Manor. During my time observing care, I witnessed a consistent lack of urgency, organization, and compassion toward residents who depend on this staff for their well-being. One nurse in particular, Nurse Sly (pronounced “Sigh”), stood out for all the wrong reasons. She appeared disengaged, disorganized, and inattentive to patient needs. There was little accountability, and concerns were brushed off rather than addressed. This level of care is unacceptable in a facility responsible for vulnerable individuals. Overall, the nursing team on this floor demonstrated minimal professionalism and concern for residents. The environment felt careless and poorly managed, and it raised serious concerns about patient safety and oversight. I strongly believe the nursing department on the 1st floor needs to be formally reviewed and investigated. Families deserve transparency, and residents deserve attentive, compassionate, and competent care.

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joy love

I have been here 5 days I am already able to move more very happy i stay. The workers are the best. Sharda activty Dirertor will work with her anytime, she is awesome. Check her out at Oak Manor. Leroy very cool guest service director, communication is very easy with him. Ceasar director of dietary food is excellent, give him a try. Sidney and Michael the rehab director do an amazing job with my rehab.

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Yvonne Brown

The PT, OT and Oral workers were really helpful and caring. The care/nursing staff was caring and competent, but the facility is probably understaffed. There were times I would call for a nurse and a family member would have to get someone 30 minutes later. The facility is not modern, and there are lot items that show the facility is probably underfunded. This probably done to make the facility affordable, but I am not sure. My stay was due to PT and I had a roommate, so maybe longterm care is better.

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Pauline Ezechiels

To whom it may concern, I am here for the purpose of rehabilitation to my lower extremities due to both of meningitis, and I must command miss Trisha, who is the housekeeping developer here she had taken me back in noticing the way how she inspects each individual room, the drapes and the total surrounding of the residence here I am claiming her employee of the year. Please let me see this in motion. I pray God bless you I must add the facility is totally organized and outstanding. Keep the good work up.. Sincerely, Pauline Ezechiels.❤️❤️❤️❤️❤️ Last but not least The Therapy department is is outstanding. I came in here, not walking now today’s date I’m able to walk. They are very clear and loving and I must say they take time with you. It’s no rush. I thank God. I’m back to my whole health. I give the staff around the 👏🏿 applause.👏🏿 GNA Helen and Jules they doing a phenomenal job they treat me with care , I recommend this facility 100%. Clean is like I was home.

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S. Henriquez-Neill

We had to transition my father here after hospitalization and it was truly a great experience. He’s usually a very critical person and on the first day was grumpy and wanted to leave. Within the first few hours after calling the staff to ask for special support, they jumped into action and turned his stay into the best experience possible. He stayed to err for a couple of weeks and got to know the staff like extended family! They were so caring and attentive and made the experience fun in addition to tending to his medical needs. Their approach is a whole person approach. They’re not only focused on nursing short term patients back to health based on their specific ailment but also supporting the mental effects that illness and aging can bring. They turned what could have been a challenging experience into a huge turnaround and healthy time. We will keep them in mind for future needs and definitely refer anyone in need of quality nursing home experience. Autumn Lake is top notch!!!