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Cheryl Hunter

I just learned the Nursing Home has a new administrator. I'm hoping she will be able to see and/or be informed of changes that need to be made and that corporate gives support especially financial to do so. I won't publicly share areas that they are falling short on because I have a loved one who is a resident there,. I will say that if you are looking for a place for a loved one, keep your eyes open. Talk to the residents iand/or family members if you can. I will say the nursing staff and aids seem to have the Patient's care and comfort a priority. They could use a more specialized therapists who can work with patients on a more regular basis. Stay involved, be vocal, be seen and always pray.

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Duncan Randall

Today I tried to ask a simple procedural question at Autumn Lake Chevy Chase — how to email a required authorization form so I can assist a resident with medical matters. Every call was met with transfers to unrelated voicemails or sudden hostility. No anger at all from me, just confusion and a request for a functioning email addres

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David Mills

First off, the photos on Google and the facility’s website are wildly outdated. They must be at least 10 years old. What you see online is not what you’ll walk into — the place is run down and in poor condition by comparison. The first thing that hits you is the overwhelming smell of feces and urine. I believe this is largely due to staff shortages. The facility is clearly understaffed, especially at night and on weekends. With many residents requiring regular diaper changes, it’s not uncommon for people to be left sitting in their own waste for hours. It’s heartbreaking. The food is another low point — it looks bad and tastes worse. If your loved one ends up in a double room, prepare for cramped conditions. The rooms are small, and if your bed is the one farthest from the door, there’s barely enough space to fit a chair between the curtain and the bed — not ideal if you want to visit and sit with someone. Overall, the atmosphere is depressing. Many of the patients looked like they were barely hanging on. It’s not a place that lifts the spirit. If you have no other option, get what help you can, but work to get out of there as quickly as possible. My mom needed my support while she was there, and I wanted to see her — but every visit required that I give myself a pep talk. The environment was that bleak. It’s also just dirty. The bathroom in her room was one of the dingiest I’ve ever seen — not something I would use, and I don’t say that lightly. There were dead bugs on the windowsill when we arrived. The facility was not clean, full stop. We were only there for six days before we had to leave — and here’s why: one of the nurses failed to read my mom’s intake report. He disconnected her feeding tube, didn’t flush it, and walked away. My mom assumed he was coming back to insert a new one. He never did. The formula inside dried and clogged the tube. We had to return to the hospital just to have it cleared. If you’re looking for a skilled nursing facility covered by Medicare, I strongly suggest choosing a place that only accepts Medicare — not Medicaid. The difference in care quality is real. After leaving Autumn Lake, we went to The Fairfax at Belvoir Woods in Lorton, Virginia, and the experience was night and day. Autumn Lake felt like a horror movie. The Fairfax felt like a place for healing. If you find yourself at Autumn Lake at Chevy Chase, and you’re there under the 100-day Medicare skilled nursing benefit, do everything in your power to transfer out. Quickly. For your health — or your loved one’s — it’s just not the place to be.

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Neffertari Grayton

Avoid Autumn Lake at all costs—it is unsanitary, neglectful, unprofessional, and more focused on billing insurance than providing proper patient care. • Unsanitary Conditions: Aunt placed in a dirty room upon arrival; sticky floors not cleaned despite requests; persistent smell of urine throughout the facility. • Poor Pain Management: No medication ordered until 7 hours after admission, leaving patient in unnecessary pain. • Overcrowded & Inconvenient Facilities: Four patients sharing one bathroom. • Lack of Proper Intake & Care Planning: No initial intake completed; pre-filled paperwork given with no explanation; promised care team meetings never occurred. • Unprofessional Staff Behavior: Janitorial refusal to clean; slow response to assistance calls; staff laughing and joking instead of attending to patients. • Privacy Violations: Sensitive medical information discussed openly in shared rooms; no private space provided. • Neglect of Patient Needs: Ignored bathroom assistance for a fall-risk patient, offering adult diapers instead; treated rehabilitation patient as long-term nursing home resident. • Rude & Dismissive Medical Staff: Doctors confrontational when asked questions; caseworker requests repeatedly ignored. • Manipulation of Patient Concerns: Sent psychologist to discuss mental health rather than addressing care concerns, framing frustration as mental illness. • Discharge Mismanagement: Abrupt discharge when insurance stopped paying, despite lack of proper care planning; no follow-up services arranged. • Prescription Errors: Discharge prescription missing doctor name, address, contact info, and control number—could not be filled. • No Post-Discharge Support: No follow-up calls within required timeframe; repeated voicemails left without response.

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Sylvia L.

My sister recently moved there after her minor stroke. I have visited her twice. I was very impressed with the staff and overall condition of the facility . The staff was very polite, helpful and courteous. They arranged a surprise birthday gathering for her with our siblings. The facility appears to be well kept.