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jennifer boulay

This place is a disgrace. I visited a loved one there today, and I am left sad and helpless by what I saw. This facility is outdated and dirty. The "nurses/staff" don't seem to care. My loved one is 100% cognitively aware, unlike many patients there. She is 93 and is still able to advocate for herself, eat properly, get out of bed on her own, and walk with her walker. When she told me she hadn't been out of bed in days, I made sure to get her up walking all around the halls (which she should have been doing with staff at least once or twice a day). Staff was also completely dismissive. When my loved one needed to be changed because she peed while in her bed, the Staff member acted completely irritated and told me that she did not need a new blanket because it was dry. It clearly had pee on it. So I ended up taking the blanket off the bed myself and bringing it home to wash. I also overheard a staff member asking a wheelchair-bound patient (twice) if they "shit their pants". This is by no means an appropriate way to speak to a patient. This place is like something you see on the news, being shut down because of neglect and abuse. I wouldn't leave my dogs here. So sad, and if it was in my control I wouldve taken her home with me today. I also have something to compare this rehab to. A few months ago my father was in a rehab in Delaware for a few weeks with cancer. That facility was the Ritz Carlton compared to this place.

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Jennifer Stanfield

If your family member cannot do basic care for themselves, such as eating, using the bathroom, etc. DO NOT SEND THEM HERE. The Pines can’t even give basic human care. They really should be shut down by the state. Your loved one will die a horrible death, because no one there cares, at all. Not in the least bit. It’s extremely dirty. My father ended up back in the hospital MULTIPLE times because they couldn’t keep him clean and he just continued to get reoccurring infections. He spent almost 10 days not eating/drinking there. Most of the time we would come, he would be sitting in his own mess. Lord knows for how long. We finally were able to move him to the hospice house, so at least he wouldn’t die a sad agonizing death. He died about 16 hours after he got to hospice. I truly believe it’s because he refused to die in that place. Everyone that works there should be ashamed of themselves. My family and I plan to make numerous reports.

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Julia Ferguson

The availability of dialysis and rehab are the only reason to place a loved one at this place .Most are 'too busy" to help the sick and disabled receive the quality of life they so earned and deserved. Ridicule and negativity spreads from the therapy department like wildfire. Deragtory disrespect and verbal abuse from Jennifer in the therapy department make the visits in her presence unwarranted.No accountability for her words or actions when vocalized to her boss Gerald. Kudos to Csay for his love and care to the residents. We need more like him there. One man cannot care for them all! Be cautious when considering placing your loved one in the hands of these folks.

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Elliot Horowitz

NO GO! I thought I would give the new ownership a chance since they took over last year from an improperly run facility with horrible reviews. The new owners have had ample time to clean up the place. I will say the staff initially were qualified. That being said on the 3rd day it all came crashing down! NO CARE what so ever. An aid came in and was unable to take a blood pressure reading. Left and never returned. Asked for tylenol and never got it. The on duty nurse never once came by! You can't get better if no one is taking care of you. You can't get better if the food is horrible! You can't get better in a run down, dirty, facility that is dire need of repair. We left on our own accord. PS The main reason for leaving was the fact that there was not one person in charge! The staff said the ONE person in charge was the nurse. I asked where she was? I was told she left and nobody knew where they had gone. How can you run a facility without supervision. Nobody in charge? Nobody physically on location? How can the State allow this place to be open?

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Julie Janeen

Understaffed. If your loved one is unable to feed themselves, there is a possibility they may not be eating. I've seen this time and time again, when the tray was brought but the patient was unable to feed themselves or even unaware that the tray was there (due to vision or hearing loss or mental state) so the the full meal was taken back untouched. Keep in mind, when a person doesn't eat or drink, their organs start shutting down. It would be beneficial if they put out some kind of volunteer request during mealtime if they aren't going to staff properly. And I do feed some of the residents myself when I go visit. I'm sure the RNs and CNAs/ GNAs are doing what they can, but when there are only a few per unit they are spread thin.