C

craig ward

Never ever choose this place for rehab. From my 2 week experience I can’t believe this place is allowed to operate. Administration is incompetent and care is poor. I went there to rehab after serious back surgery. I was still in great pain. It took them 3 days to get my pain meds. I was trying to transfer to another place, which is controlled by the “case manager”. I tried to meet with her for 4 days, even elevating my request to the facility manager - nothing, crickets. I even tried to go to the case manager’s office but was told she was having lunch. The place is also severely understaffed. Some of the nurses and techs were very nice but most hated their jobs. When I went to therapy, there were often 15-20 wheelchairs with patients waiting for treatment. The gym was also very small with little equipment. Very poor rehab facility.

L

Lynn Osborne

I have mixed reviews of this facility, so I had to at least give it one star. My mom went in for rehab after a surgery and spent several months there. If you or your loved one is fortunate enough to go for a short stint of rehab, and you are placed in the 300 unit, you are in good hands. My mother loved them! The nurses and aids were great as far as I could see, under the watchful eye of Ashley, head nurse of that unit. Any time I asked for something for my mom, I had it immediately. Ashley saw to that. The aids took very good care of Mom and the therapies are top notch. Especially Amy in speech, who gave Mom the best of care and attention. Had Mom been released from that unit, it would have been a win-win. Unfortunately, my mom ran out of Medicare days and that is when the nightmare began. She was immediately shipped out of the rehab unit and sent to the 100 unit, which I refer to as the basement. She was now a resident of the LTC side, because our family could not bring her home. My first impression of that unit was that it stunk so bad you almost had to hold your nose. I don't know if it was a matter of hygiene and cleaning or what? I can tell you Mom's care was abysmal. Her roommate would tell me when I went in that they ignored Mom when she cried out for help. I took in root beer for Mom, because that was her favorite, and the roommate said when Mom would ask for one, they wouldn't get it for her. She was never clean, although they said they bathed her. I would do it when I went in and try to make her more comfortable. You would make a doable request and have to ask 3 or 4 times and most often it was not done. Many times when I would walk up to the front station, they would stare at their computer screens and not even acknowledge me. Hospice came in for a short stint towards the end of my Mom's life. Thank God for them! Gilchrest is exceptional! Too bad as a family, we did not have the funds to move her to inpatient at their facility. The straw for me, was one day my sister had gone in early, and said Mom's mouth was black. She ask the unit head nurse to please address it. I went in later in the afternoon and her mouth was still black. Her dentures were still in and had been in for days. I ask the unit head nurse to look at it, as my sister had requested earlier. She didn't have much of an answer and she should know, but said maybe it was medication. I pried my Mom's teeth out of her mouth and cleaned her up and gave her some fluids. Absolutely inexcusable! My mom could not do for herself. They were supposed to care for her. My mom passed away there in August and I pray to God every night for forgiveness for not finding a way to get her out of that place. Now we come to the best of all...the Finance Department. A word to the wise...do not trust. Check every letter, document, bill, or anything that you sign, thoroughly. Keep every MSN, EOB, or anything at all from your insurance company. If you have any questions, hold off and contact an Elder Care attorney, which I had to do. Document everything and keep detailed records to protect yourself. So many errors were made on the documentation and billing. In closing, I will say, they are very good at ghosting a family.

T

Terri Rychlak

My mother recently had a 24-day stay at Sterling to rehab from a fall. This difficult time was made much easier by EVERY member of staff. From the first day to the last, excellent care was given by truly dedicated people. We were kept informed of treatments and activities and all of our questions or concerns were addressed thoroughly. I highly recommend this facility!

S

sarah g

My father was sent to sterling care center in Forest Hill from upper Chesapeake hospital to continue with is wound care for a cellulitis infected leg issue. Since he has been in there"care" he has been severely neglected and mistreated. His leg infection has gotten worse, he will ask for his medication such as his pain medication and be ignored or treated as a drug addict and not receive it until 2 hours or more after requesting it. He would ask for water to also be ignored and not receive any at night until around breakfast time the next morning. The morning "nurses" when family is there act like they care only to turn around and still ignore the patient yet again after voicing concerns. The "social worker" is just the same you voice your concern she'll say a bunch of pretty words and say thing basically just to shut you up about it and then turn around and ignore everything again. My father is unable to walk or use his hand in anyway and they were made 100% aware of this when he was admitted only 6 days ago. His wound now looks worse even before he went to the hospital for it. We would get there and his leg bandages would be completely socked through the bandages and the chucks and the sheets of the mattress and he would be crying in pain still ignored by any pass by "nurses". He has not been able to sleep at night since he has been at this facility due to other patients/residents screaming for someone who will not answer there call/button requesting help. My father will now have to return to the hospital and hopefully not lose his leg due to there lack of care and neglect. The night "nurses" are rude, loud, and completely neglectful and disrespectful of their oath of care to do no harm to any patient in their care.

S

Syd Mapp

It was a really great experience for Link to get love, pets, and special attention from Ms. Pat. Mr. Darell, Ms. Gloria, Mr. Ernie, Ms. Shirley, Mr. Parks, Mr. Harvey, Ms, Helen and all the others!!! Thanks for having us! We really enjoyed spending time with you all.