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Ruth Gasper

Everyone we met at Complete Care was wonderful to us. The physical therapists and occupational therapists were fantastic people who helped us a great deal and were very professional. The nursing staff showed great compassion and concern for me especially during times that I was in pain. The nursing assistants were great, especially Laura who was always happy and in a good humor. Her positive attitude was a great help in my progress during this time of rehabilitation and she became a good friend. Joseph, Brice, Peggy, Eric, Annie, Michelle, Kayla, Donovan and all of the other nurses, therapists and assistants showed us great kindness during our stay. We will forever be grateful to them for their help during this difficult time.

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Cathy Fronck

I was visiting a friend at Complete Care. Evidently my GPS brought me in the back way and I parked in a visitor's spot, near what I thought was the main entrance. The actual main entrance was on the other side of the building, on the 2nd level, so I had a bit of a walk to get there. That would have been fine, but it was cold and very windy, so, not fun. Would you please consider placing a large sign at the back entrance, pointing us to the actual front entrance? Other than that, everyone was kind and helpful, and my friend had many nice things to say about the facility, all of the workers and her care!

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K Ridge

DO NOT SEND ANYONE YOU LOVE TO THIS FACILITY! Do not let the photo’s fool you. This is a dressed up torture chamber being run by foreign women who do not speak English and have NO business claiming to be “nurses”. They are glorified babysitters at best. The staff takes their badges and name tags off so that you cannot report them. The nursing manager “Stormie Hilderbrand” is absolutely deplorable. Do not tell her anything in confidence. She broke HIPPA by having a PRIVATE phone call with me and my mom on speaker phone with another patient in the room and people passing in the halls. Do not trust her. She does not care about the patients in any capacity. She is rude, dismissive and out of control. My mom was sent to this facility after breaking her hip. It was a nightmare from night one! They did NOT have half her medications in stock knowing for over 25 hours she was coming. She was constantly left in pain and denied medications along with her roommate who got on the phone with me to beg for help! My mom was physically injured by a staff member twice in one night then when I tried to find out what happened and get answers, they hung up on me and ignored all phone calls from me utilizing caller id. This was later verified by another nurse. Stormie then yelled at me for calling repeatedly in a attempt to find out what happened to my mother. My mom was left on her bed pan for 20+ mins at a time. 20-30+ min wait times after pressing her button. The nurses station is directly outside her door and they are never busy. EVER! They treated me and my mother like we were a burden. They HATED that we made or attempted to make them do their jobs. My mother is/was on a 2 person assist. This means she needs 2 nursing aids ALWAYS for getting up. My mom NEVER had 2 aids. She only ever had 1 if she was lucky to get that one. She was left to bath herself on a bedside toilet alone. She soiled her bed multiple times. She called crying that she had been left in urine for an hour and NONE of the staff or nurses would answer my calls when they would see the caller ID. I believe they were even told NOT to answer the phone. I was told by Stormie that 90% of the patients at that facility are simply dropped off and disposed of. They are not used to any pushback or a elderly patient having an advocate. They called my mom a liar when she accused a nurse of hurting her broken femur. They do NOT have a doctor on call. This is VERY important information to have. So in the middle of the night if your loved one needs help, meds or an emergency occurs, they use a third party service that they call on a tablet where up to 30 different doctors can answer which can take an hour. None of whom know ANY of the patients. They do not do appropriate vital checks. They do not monitor heart rates or oxygen. They were advised my mother had end stage COPD and that she becomes hypoxia at night. They still refused to monitor her oxygen. The photo you are seeing is my father who is 80 and crippled attempting to lift my mom up in her bed bed after numerous calls and attempts for nurses to come, he had to do it on his own. This face, let it sit with you. Do not forget this face. This is the face of a scared elderly woman who is in agony. That could be YOUR mother. YOUR father. I beg of you to not let the updated exterior fool you. They tout about the world class rehab rehabilitation facility and after four days My Mom never saw it once. We opted to REMOVE my mom from this horrific facility. My mom would cry and beg me to get her saying she no longer felt safe. The other 2 photos are 2 of maybe 40 voicemails translated to text where my mom told me she was left in urine and needed to pee on another occasion.

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John Donoghue

After a severe arm break, I was transferred from Meritus to Complete Care, before surgery at Shock Trauma. My experience was absolutely exceptional! The professional staff were amazingly positive, in what can be a tremendously draining and challenging environment. People, who need different amounts of attention, are provided the appropriate care in a fast-paced , warm atmosphere. The gym and physical therapy staff are very supportive and motivating , making sure to tailor your workout to your specific needs. While my left arm was virtually immobile, the rest of my physical therapy left me stronger before my surgery. Everyone can be different in taste when it comes to food, but I thoroughly enjoyed the meals. If you are dissatisfied, the kitchen staff will always try to accommodate you. If you are trying to select a rehab facility for the care of your loved one, I did my homework very carefully, and I would encourage you to take a tour and see for yourself.

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Joe Lolley

My wife has been at CC for Physical Therapy Rehab for 2 weeks now, following 2 weeks in the hospital for Acute Kidney Injury. She has several medical issues, in addition. This is her 3rd Physical Therapy Rehab at a nursing home, over the last 2-3 years. To this point, CC has been exceptional, for her. The facility is very clean and welcoming... the last facility she was in was simply depressing. That is not to say everything is perfect... as with so many facilities, post Covid, they are short-staffed. However, the staff are THEIR employees, and not "agency" day staff that cone and go. Those staff members there are hard-working... In particular, I would "praise" Lara... she is a hard-working lady... Jane calls "Lara!!!" and you hear from down the hall... "I hear you, honey... I will be there just as soon as I finish here!!" They have a full time Physician's Assistant on staff, and a doctor on call. The Physical Therapy center is huge and well-equipped. Jane has not been able to fully take advantage of them yet, but they are getting there. I saw a few lower ratings, and I can understand them... staff can not always respond immediately... they are trying to recruit more staff... the folks who work there that I spoke to were very happy to work there. And, some said they do not have "private" rooms... yes, they do. Due to communicable issues, Jane has been in one. Again, very, very clean facility... I am including some photos...