CITIZENS CARE CENTER is a Medicare-certified nursing home located in HAVRE DE GRACE, MD. CMS overall rating: 5 out of 5 stars. Google rating: 4.0 out of 5 from 64 reviews. Accepts both Medicare and Medicaid.

CITIZENS CARE CENTER

havre de grace, MDMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Non profit - Other

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

415 SOUTH MARKET STREET

HAVRE DE GRACE, MD

Harford County

Service Area

This nursing home is located in Harford County and serves residents in the MD area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 5.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Staffing RatingFacility: 5.0 / Industry Avg: 3.0

✓ Above average

RN Hours per Resident DayFacility: 0.78 / Industry Avg: 0.75

≈ At average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 4.16 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 21.1% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 29.2% / Industry Avg: 35%

✓ Below average (better) (lower is better)

Google Reviews

4
64 reviews
Saylor Bare

Saylor Bare

Someone I cared for recently passed. It saddens me the last time I tried to call Citizens I was told I couldn’t speak to them because they didn’t want them get “riled up” by the desk lady. That could’ve been the last time we spoke and my call was denied. As well as Ed is very rude and strange. I do however want to say one of the cnas Sally is awesome and very nice along w a few others.

Verified Google review
Randy Fluker

Randy Fluker

My father recently stayed at Citizens Care Center before his passing and I am very grateful for the care and support he received while he was there. Literally everyone - the admissions folks, the social worker, the physical therapists, the unit secretary, the business office, the nurses and aides, etc - was kind and genuinely cared about my father. When it became clear that he wasn't going to recover from his situation and he chose to go on hospice, Citizens gave him privacy and treated him with compassion, dignity, and respect. If I could give them 6 stars, I would.

Verified Google review
Jim Walther

Jim Walther

We got my mother in-law in Citizens after a terrible experience at another facility and have been happy with the care she is receiving. If we have any concerns or questions they are quick to respond.

Verified Google review
Cynthia Chance

Cynthia Chance

Citizen Harborview has been phenomenal with my mom. The nurses/aides are very caring for her. I don't know if it's because she used to be the manager over the kitchen or not. What I do know is that one of us 3 kids is there everyday to check on her. I guess my only complaint would be of the cooks from the kitchen. Today was hamburger day and what they sent up to her was still raw on the inside. That is ridiculous.They are non profit care facility and the amount they charge there should be no reason as people getting raw food . What's bad is you send it up to the lady who used to run the kitchen and take pride in it and would have never sent something out like that.

Verified Google review
Melissa Dolzine

Melissa Dolzine

This place is horrible. They treat the patients so bad. My grandmother is there and has had the worst treatment ever. I just want her to get better so she can get out of there. The therapist she had is very nasty, the nurses take forever to come when called. My grandmother had to go to the bathroom, hit the light for help and it took over 20 minutes to get there! This is uncalled for, she was hanging out of her bed when my dad got there to visit-no one came to help her! I would not recommend this place to my worst enemy! I hoped they would treat her nice since her other granddaughter worked there but nope. They do not care about the patients there. Not one bit!

Verified Google review

Reviews from Google Places for CITIZENS CARE CENTER. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.