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Danielle Medina

My mother was transferred to this facility for PT because she lost the ability to walk after she had 2 strokes. I didn’t know much about the facility but I trusted the nurses and doctors for my mother’s care. My mother was in bad shape I will admit. I visited her everyday, communicated with the nurses and monitored how my mother’s care was going. Let me be clear there were some amazing nurses and doctors who I felt truly looked out for my mom, but when they weren’t there it was nerve wracking. Weekend nurses were the worst. The maintenance supervisor was even great, whenever there was a TV issue or AC issue he was always there to help. At first all seemed okay but as time went on I started seeing the reality. She was sitting in soiled diapers for hours on end, causing terrible rashes. She would sit in the same clothes for days. My mother would complain they were very rough with her when changing her and it would hurt. She is a smoker and one day she was left out there for who knows how long. She tried to get out of her wheelchair and fell. She fell multiple times while she was there, stubborn. I always got a call but she was so frail, and was never fully checked. Come to find out as time has gone on and I have taken her to doctors, she had a fractured rib and cracked shoulder bone that never healed correctly from falling. I don’t have proof but I know in my heart, my mom was being over medicated. After almost 2 months of being there, we transferred her to another facility. Within 24 hours, she was cognitive. Within 1 week out of diapers. She was no longer sleeping the day away. Within 3 weeks she was able to walk with assistance and without PT and back to eating solid foods. After 1 month we felt confident enough to bring her home, which we didn’t think was possible. She has now been home for 3 months, walking on her own, taking care of herself per usual, just unable to drive. Bottom line, if complete care is your only option, make it short term and not long term.

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Christine Gilbert

The people here have been great. They have really help me with my recovering. The physical therapist are great they have really help me. Also the nurses and aids are really nice too. I will say if you need a rehab facility this one to go to. Also Laura was a great help with getting me the help I needed to be able to go home.

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Ethan Snider

Complete Care at La Plata is the last place to send someone you love. I checked a loved one in earlier today and left feeling awful about the arrangements. The greeting from the receptionist was the high point of my visit; literally everything else was downhill. The facilities are the worst part of it all. The place smelled of urine as we walked in and appeared run down and neglected. Unless you are impressed by jigsaw puzzles and a poorly arranged courtyard, you’re stuck in a dump during your stay. The facility offered rooms with luxuries such as a curtain to separate roommates’ lines of sight (but no sound buffer), stock beds with a button to call for staff (better call 30 minutes in advance if you need to use the bathroom), and a TV (10 feet from the bed and only watchable if you crane your neck a certain way and don’t feel pain). The staff was hit or miss on almost everything. There was little knowledge of treatment plans, available facilities, or anything that would leave my loved ones and I with a sense of comfort as we parted ways for the night. I witnessed numerous things that give me anxiety about leaving a loved one there without my own supervision. Residents were slipping out of their beds, struggling to stay up, and complete basic tasks related to hygiene and quality of life with little to no attention from staff. I am actively trying to get my loved one, who is currently in a room with a roommate watching TV at a volume far above reasonable, discharged from this facility. This is by no means an indictment on the folks staffing the facility and a damnation to Complete Care ownership for the lack of investment and care put into their operation. Conversely, you could walk your dog in here and think it’s a phenomenal animal shelter.

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Chauniece Jones

It's very disheartening and disappointing that you all continue to make sure you address people in the comments on Google but cannot address the real issues at your facility. You all clearly do not strive to make sure your guest are taken care of or cared for the catheter bag was full had to ask for that to be done. The staff is dismissive when you bring up a concern This place is horrible they do not care for your loved ones for real your facility is disgusting, your staff do not pay attention you were told multiple times about my grandmother's allergies and still continued to bring foods that she cannot eat. There were multiple bugs in the room it took for me to get them myself because we waited over two hours for someone to address the issue. They didn't even have a pillow case on her pillow it's holes in the wall. I'm really trying to figure out who they paid to even receive a 3 star review I would give this place no stars if I could!! Y'all should not be in this type of industry if you're not going to actually take care of people's loved ones. My grandmother is fortunate to have a family that will advocate, fight, and stand up for her but unfortunately there are many there that do not have the same support system.

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Theresa Caltrider

Day One - The staff has made my father-in-law feel welcome and encouraged that his rehab journey will be successful. The nurses are so kind, compassionate and caring! My father-in-law has never been away from home. They make him feel good and they treat him with kindness and respect always. The center is older but the staff is amazing! Thank you for doing for him and helping him get stronger! ❤️