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Lynne Rowe

I found the staff at Autumn Lake Cherry Lane to be very professional and caring. The facility was clean and well maintained. I would recommend this rehab center to anyone.

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SweetK

I came, checked in and visited my friend; the gentleman behind the glass told me the room number of my friend; no smile, indifferent; when I asked a question of one of the workers that I came in contact with outside room 102, I had to speak twice because the young lady kind of looked at me like I was an alien; maybe she didn’t hear or understand me; I speak very clearly; subsequently when I found my friend and her husband in the TV area, the other workers that were passing through and moving lifts always acknowledged our presence and were friendly; one of the residents who was moving around in a wheelchair was very nice; I’ve worked at an assisted living facility; I’m currently a caregiver to two clients; I’m always pleasant, smiling and I always offer to help and I’m positive; again, initial contact, very low energy; it helps to smile especially in a place like this

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Sherry Cronin

Review: Extremely Disappointed in the Quality of Care I am writing this review to share my family’s distressing experience with this facility. My 97-year-old aunt, a resident in their care, was repeatedly neglected. On one occasion, she was left sitting in her own feces after calling multiple times for assistance — no one responded for hours. She also rang for pain medication four times overnight before it was finally administered at 5:35 a.m., an inexcusable delay for someone in pain and dependent on staff for help. Despite multiple calls and a promise from the Social Worker after a very contentious joint call with the Rehab Manager to personally follow up, she never contacted me. On another occasion, my aunt was left sitting in her wheelchair for over two hours, even after repeatedly asking to be helped back to bed. When I visited after in the day, I personally approached the nurses station and asked if someone would assist her back to the bed and was promised they would do so in a few minutes. I called my Aunt when I arrived home 75 minutes later to find out she was still in the wheelchair. This level of neglect and lack of communication is unacceptable for any patient, especially for someone of her age and vulnerability. Families entrust their loved ones to these facilities expecting compassion, respect, and timely care — none of which were provided here. I strongly urge anyone considering this facility to think carefully and look elsewhere for more attentive and humane care.

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Sydney Cameron

Chanel L, an incompetent staff member, repeatedly failed to schedule timely appointments and transportation for my loved one, who is diabetic and has high blood pressure. On one occasion, he was sent to an appointment with no proper escort, no supervision, no food, no medication, and no vital checks for the entire day. His 'escort' even abandoned him, leaving him without care or support. These repeated administrative failures have caused significant delays in his medical care and put his health at serious risk. While the therapy team at this facility has been wonderful, the administrative side has been deeply concerning. I've continously raised these issues with the leadership team and have had no accountability.

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Elizabeth Newman

From the first visit staff was very nice, and the facility is clean. I did not encounter any smells throughout my visit. Moms Respite stay was pleasant and staff kept me informed on a daily basis. I did not encounter any issues. Thank you for taking care of my mom!