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Carolyn Lilly

This location gives me great pleasure due to its location, I love the country atmosphere& the surrounding of the horse farms. There never been a time that I wasn't greeted by the pleasant staff members. When you see your love ones looking happy & always smiling there's no doubt they're getting very good care. The rooms are spacious & clean, we know this is home for many & you want everyone to feel comfortable during their stay, whether it be long term or short term. It makes a difference in anyone's life when they're treated with love & respect. I appreciate all the staff & all you do in the lives of each person that resides @ this facility. Kudos for your kindness that's shown each time I visit.💯❤️ I returned on 12/17/25 and everything is still the same. Very friendly & professional staff, the facility is clean & comfortable. The clients seem very happy, I know the person that I visit is very happy. I feel good knowing she is being well taken care of❤️

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Linda Willard

Went to visit a friend that was sent there from the hospital. This is his 3rd trip there. His health is in decline & the future doesn’t look good. Many thanks to Van & everyone involved with his care for their kindness & patience during this difficult time. His nurse Irene has gone above & beyond with his care. Very much appreciated! Everyone is very nice & helpful. They really care & it shows.

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Michelle carter

During my loved one’s recent stay at the rehabilitation facility, I observed both positive and deeply concerning experiences. The rehab staff (OT, PT and Speech) were excellent—attentive, supportive, and compassionate throughout my loved one’s therapy sessions. Blessing and Joe (nursing staff) were great! The administrative and social work safe seemed genuinely concerned about our concerns and needs. Unfortunately, the other 90% of nursing and support staff did not demonstrate the same level of care. On several occasions, I witnessed unacceptable treatment: • A med tech roughly forced a spoon into my loved one’s mouth while administering medication. • My loved one was later left sitting in the hallway for several hours wearing only a nightgown while her mattress was being changed. • The kitchen staff sent her a fish dinner despite her documented fish allergy. Staff claimed they were unaware, even though she wore a clearly marked red allergy tag. The facility environment was also troubling. The building consistently smelled strongly of urine and feces, to the point that I purchased an air freshener for the room during visits. Although administration took statements about these incidents, no meaningful improvements were made. When my loved one finally received a new mattress, she continued to complain about discomfort. Upon inspection, I found that it was an air mattress with a power switch, which had been turned off, meaning she had been lying on a flat, uninflated surface unnecessarily. On the night , water spilled on the floor of her room. A staff member placed a bed pad over the spill but never cleaned it up. The next evening, the same pad remained on the floor, now covered with footprints. We requested cleaning supplies or housekeeping assistance, but no one ever came before we left at 6:30 p.m. That night, my loved one reported seeing mice in her room. Upon inspection, I found mouse droppings on the floor. Finally, on the day of discharge, my loved one reported that a tall, heavyset nurse told her she was going to “slap” her, which is entirely unacceptable and must be investigated immediately. Overall, while the rehab staff provided excellent care, to get her out, the nursing, housekeeping, and dietary departments require serious review and corrective action.

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Ken Wodarczyk

The staff is wonderful! The PT staff (Peyton) and his side kick worked hard and patiently with the patients. Kim and Briana and COCO and the rest of the staff always put the patients first and Lexie was a hard working aide. Eli's bed side manner was outstanding The food was good but the portions were not enough. And they had some issues with cups . I didn't like the fact that you had to ask for ice and coffee that were locked up

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Crystal James

This facility has provided great service and care to my 21year old son. They have not only been flexible with his care and routine but very sympathetic and pleasant with his care and treatment. After a traumating motorcycle accident we had to choose a rehabilitation center for my son to learn to walk again. When staff enter the room they ask a lot of questions, they do all of their routine checks, checking his wounds, asking about his pain levels and give him his med's and they are happy, smiling and doing everything with so much love and care that this experience feels so personal. I love that we had an option to choose a personal room vs a shared room. The room has it's own shower inside the bathroom where you can sit if unable to stand. The room and bathroom are clean and cleaned regularly. The staff are so attentive. The rehabilitation is working and my son is advancing much faster than originally planned. My son is in good spirits and surrounded by good energy thanks to the staff here at "Advanced Rehabilitation by Autumn Lake" I'm sure we chose the right place to care for my son. His rehabilitation is going great.