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Sandra Lee-Williams

I have had one pleased family member stay here and now working on the second. Autumn Lake on Sudbrook Lane in Pikesville is conveniently located and accessible to 695 as well as 83. Several hospitals close by make for an added feature. Therapy focused to get you back on your feet and with your family.

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NINA BRYANT

My husband's (the patient) and my (as the caregiver) time at Autumn Lake Healthcare/Pikesville was on the whole, excellent. We found the environment pleasant. His room was, for the most part, spotless with plenty of natural sunlight streaming in through his large window. There is a very pleasant and serene courtyard that we visited. This outside nature sanctuary was very calming. The lounge at the entrance was big, bright, clean and tastefully decorated with very comfortable chairs. Beyond the welcoming physical environment, our interaction with the staff and the dedicated care provided to my husband contributed to our positive experience. I'd like to mention some that were outstanding: We had a problem with the initial room assignment. We truly appreciate how efficiently the administrative staff made the adjustment - Ms. Jeanerose Leveille/Director and Ms. Noely Diaz/Admissions. I was impressed by Unit Manager - Nurse Brandon Adams - he is so well-organized, skilled and knowledgeable of his patients. Nurse Pat, Nurse Danyeal, GNA Fuesha were very skilled and compassionate in attending to my husband's medical and physical needs. The Physical/Occupational Therapy team under the direction of Vicky Kline did an awesome job of engaging my husband in therapy. The center offered enjoyable activities under the direction of Colette Savage/Activities Director. I truly appreciated the professional help and support at discharge offered by Social worker, Chris Lyons. Lastly, the person at the front desk can set the tone when entering any business. The front desk staff were pleasant, especially Ms. Detria who always greeted me with a smile.

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Wayne Jackson

My 1st impression is always gonna be my best impression! My aunt that helped raise me, my favorite cousin's mom is in this facility! Until people you care deeply for are institutionalized with nursing home care you must insist upon them be comfortable and happy! I was relieved to find out that she was not only being taken care of properly but content as well. For this I graciously thanked their staff repeatedly!

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Sarah J

My aunt is not very tech savvy and had asked me to acknowledge a few individuals at your facility. To start off, her stay was amazing with minor issues with laundry not picking up her clothing but the good certainly outweighed the bad. 2 West is a great rehab, the rehab team, the nurses during the day were great, night shift nurses not so experienced with my aunt’s condition. I have to say, Michelle is great, the floor manager Brandon was approachable and met her needs, one of the managers, Jenny, stood out to my aunt, she knew everyone’s name, visited her often making her feel special, she even showed her another way to manage the colostomy bag which worked so great and lasts. Thank you so much for taking care of my aunt. An amazing rehab care facility!!

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Jennifer Çoates

I visited a patient and found Autumn Lake to be a very good facility. Administrative staff were welcoming, congenial and helpful. Medical and maintenance staff were attentive. The exterior and interior were clean and well maintained. A driveway wraps around the building. On-street and off-street parking is available. The overall atmosphere is inviting and very pleasant. There were no disturbing sounds, noises or smells. Patients I came across during my walk through were happy and talkative. I sat with my friend for a few hours and encountered only one major concern: lunch was expected between 12:00 Noon -2:00pm and arrived just after 2:00 pm. I do not know the full circumstances, but as a cautious reminder, if food for human consumption is expected at a certain time it should be served appropriately and at safe and healthy temperatures. For this reason I rated Autumn Lake a 4 out of 5.