B

Brenda B. Hart

1. Lack of necessary medical supplies to dress my sister's wounds. 2. Patient furniture in poor condition and should be replaced. 3. Extremely RUDE STAFF, sitting at front desk looking at their telephones instead of responding to patients needs. 4. The staff talked to us visitors and the patients any kind of way. 5. Patients were in halls in the middle of the night yelling and in obvious distress. 6. I pleaded with the staff to have some civility and take the temperature of their attitudes down and they told me to "Tell that to the management ". 7. My sister needed 24-hour medical attention that she could not get at home. If you are looking for compassion and empathy this is not the place. Although, I DO NOT recommend sending your loved one to Crescent Cities, at least they are there when you can't be.

W

Wendy W

Recently I visited a relative here. First impression was … well, it look and smells clean and the holiday decorations are in good taste. While there, my kin & friend received her lunch. She enjoyed it and even remarked that she wish she could get the recipe for the sauce. The green beans looked fresh not frozen or canned. I was impressed. Her room was in need of some renovation in the ceiling and maybe a paint job. But as far as the rehabs in MD, I would rate it a B, just based upon my visit.

C

clarence jackson IV

I have a loved one here. My observations are that the GNA’s are overworked and underpaid, that’s why most of them do not attend to their daily job duties sufficiently. The food has gotten better. Not cold anymore, however, the staff should serve the residents before helping themselves. It seems like different sides of the residents floors are kept differently in terms of overall care as well as cleaning. You can NEVER get anyone to answer a call at the nurses station. I was standing there and called while someone was sitting at the station! Watched them attend to their personal phone and not pickup. No one pays attention to residents replies when a button in their room is pressed for assistance! I’ve stood there and watched this happening with family members asking if they could help. The roommates should be vetted better. My loved one’s roommate has a very foul mouth curses at the GNA’s and staff. The person is a filthy and dirty individual. The persons actions towards staff have been discussed to management on several occasions to no avail. The smell could be contained better albeit from the poor ventilation it’s horrible in some resident areas great in others. Coming for a visit you would never know what awaits you on other floors when visiting. Please provide more assistance.

D

Diane Collins

When I arrived at a little after 7:00 am, I was not able to enter facility. Although my love one was sleep, she didn't have her oxygen on. I went to the nursing station but her nurse was not available. It took a few times to get someone to check my love one's oxygen. When they did, 3 nurses came to assist.

J

Janice Holmes Young

I have a relative who checked in on Friday and I've gone everyday and very pleased with the entire staff's professionalism. My relative is so happy and says the staff is very kind, patient, attentive, and she gets a warm feeling being there. Though the facility is old, her room is clean and well kept! Thank you team!