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Island Tux

Nursing and therapy services has gone out of their way to do anything I asked while being extremely helpful with me gaining my independence again. HIGHLY RECOMMEND FACILITY. The Food is also AMAZING and building smells wonderful

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Jam Hillocks

My mother arrived at Collingswood Rehabilitation Center last Friday evening, and the treatment she received was disturbing from the start. Staff told her she basically had to wait until Monday for proper care because she was “new.” She has a strict non–weight-bearing order, yet they told her to use the restroom on herself instead of helping her. The next morning she rang the call bell and waited so long that she had an accident—and the male staff member who came in laughed at her when she said she had an accident on herself due to lack of proper care. My mother was then left the next day sitting in the lounge for more than six hours with no one checking on her, and the GNA on duty (Asi) was extremely rude and dismissive. To make things worse, staff made insensitive comments about her hand, even though she is scheduled for a hand amputation. On the day of her appointment, they rushed her at the last minute and sent her outside in below-40-degree weather without covering her fractured foot. Completely careless. The social worker was also rude, dismissive, and unhelpful after learning the email she provided me was in accurate even though I verbally confirmed her email three times before sending a written complaint. The first time I visited, the facility wasn’t even clean. Elevators were dirty and poorly maintained. The only positive thing I can say is that on Thanksgiving Day, the nurse working around 3 p.m. had an excellent attitude and the facility seemed cleaner than usual. Overall, the lack of compassion, organization, and basic dignity shown to my mother is unacceptable. I would not recommend this facility to anyone with a vulnerable or elderly loved one.

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Marina

The people are pleasant and the staff are polite and helpful but one cannot expect them to be at your beck and call all the time. There are other patients to consider. Physical therapy on the whole is beneficial and so is occupational therapy but the time slots of the latter sometimes clash with the dialysis sessions. One last thing though it is difficult to loosen one’s bowels when one finds it difficult to manoevre in a wheelchair, going to and sitting in the bathroom by oneself.

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Rhonda Nelson

Hello, I just want to say I really appreciate the young guys and how much energy they have. They have huge smiles and understand the principles of customer service, the concierge, mason and all clerks help effortlessly, great customer service. They come everyday and I will miss them dearly. I like how management has entrusted them to lead and they have been willing to work in a way to please all customers. When you have great customer service you’ll always be a top notch place, if there are any issue they work to make sure they are corrected, that’s all you can expect. And please don’t let me forget how wonderful rehab is, I’m going home to throw away my wheel chair and use my walker only thanks to them. Paula Susan flossy and Kevin have worked with me everyday and really made a difference in my life. God brings you across people for a reason and he has brought me here to have the best rehab I’ve ever had and I can also say the fish is great too! Have a great thing

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Rena Cooper

From the moment I arrived, the staff made me feel welcome and cared for. The nurses were attentive and always ready to help, and the food was surprisingly delicious! I also enjoyed the activities and social events – it was a great way to meet new people and stay active. Overall, my experience at Mr.Alex was wonderful, and I would highly recommend it to anyone in need of quality care.