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Gregg Basse

I loved the whole team from the nurses to the therapist. All did a great job! I was also a great patient to work with😊

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Carol Salzano

My sister went to "Genesis," as it was named several years ago. Her stay was horrific. She had a bone disorder that left her with both hips dislocated, as well as a wound on her back that was open to the bone. The team was to clean and change dressings on the wound every day. Sometimes it would be a week before the wound was cleaned. It never healed. Check the documentation charts. For each task assigned for every patient, the staff must check a box regarding the status of what occurred. There are only 2 boxes. They can check "completed," or "patient refused." My sister's boxes were checked "patient refused" a great deal of the time, when she'd been begging for care. She wanted her wound cleaned and healed enough to have surgery, which was having her hips replaced. It never healed. My sister attempted physical therapy. The therapist assured her that he would not let her fall, as this potential outcome terrified her. She fell while following his instructions. The staff felt she was "difficult because she would ask for her "as needed" pain medication before they turned her on her side to address the wound issue. What needed to occur was the staff remembering to bring the medication roughly 30 minutes before wound care. There was a note in her chart, but it was ignored for 2 years. Yes, my sister was there for 2 years waiting for a wound to heal so she could safely have surgery. She sometimes pushed the call button, which caused the light above the door of her room to flash. Staff sometimes left it flashing for 3 hours at a time while she waited. I was there and witnessed this. She eventually obtained the number yo the nurse's station and would call to request what she needed. This was quicker, but not by much. A great deal of the time I would walk to the nurse's station and request what my sister needed, be it the horrific food, medication, for them to change the bag collecting urine from her catheter, etc. They always gave me an exasperated look, sigh, or flat out would mumble something in an annoyed tone so i'd know they heard me. Sometimes diapers with feces in them were left on the floor. There were ants in her room. My sister never recovered to the point that she could have surgery. She was constantly in pain because they failed to order her medication in a timely manner. Because she required medication for pain, when they did not have it, my sister would become physically ill, vomiting on herself. The staff ignored it for long enough that she did her best to clean herself. She received 1 shower in her wheelchair in 2 years, and felt violated when the staff insisted on cleaning the most private areas of her body, not allowing her to simply clean herself. They then checked the "patient refused" box for years, as of course she refused to endure that trauma a 2nd time. They did not sponge bathe her nearly often enough, so our family paid for the wipes to do so with, then cleaned her, or she would bathe herself in bed. Eventually she learned to change her own diapers, as the staff would leave her sitting in feces for hours. We could not transfer her because her insurance through employment ran out and dropped her. She applied for retroactive medicaid and was not immediately approved. She applied for disability, and was approved shortly before her passing. We moved her to an assisted living apartment as soon as her disability was approved and it allowed us to afford a place for her. We hired a CNA to care for her in this community. Within 6 months she passed, and I believe that if she had received excellent care at this facility, the outcome could have been different. May she rest in peace.

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Robert C

Based on my experience and opinion, I cannot recommend his facility as a subacute rehabilitation option. Our 89-year-old mother was transferred here from a hospital for rehabilitation following a stroke. While there were some exceptions, and some of the staff members seemed genuinely to want to provide a good level of care, our overall experience here was abysmal and we moved our mother to another facility within 24 hours. Here are just a few examples of the level of care we experienced: 1. When our mother arrived at Shady Grove in the afternoon by ambulance service, her room was only partially prepared. The staff member preparing the room abandoned the effort, and the transport team was forced to place our mother on an uncovered vinyl mattress with only the sheet that had been used for the transport gurney between her and the vinyl. For hours, no additional work was done to prepare the room. Finally, around 8 pm, a staff member dropped off some sheets for us to use. 2. Our mother is a fall risk, with that risk having being noted with her transfer and on a wrist band she wears. The facility did nothing to ameliorate that risk—no bed rails (even with us offering to sign the standard waiver), no bolsters, and no pads on the floor. The staff claimed it was too late in the day—after accepting our mother as a patient at that time of day. The staff told us the best they could suggest is that we lower the bed as much as possible (so that any fall onto the hard tile floor would be as short a distance as possible). Essentially, Shady Grove accepted a patient with a significant fall risk and was not prepared, and did virtually nothing, to mitigate that risk. 3. At one point in the evening, about 9:30 pm, we needed additional help to contain our mother in the bed, since she was rolling and uncomfortable. When one of our personal caregivers who stays with our mother 24/7 asked for help in containing the fall risk, the staff told her that if our mother falls or dislodges a catheter that would be our responsibility. I called the duty nurse at the hallway station. She reiterated that they could not contain the fall risk and said “it is out of my hands.” She then transferred me to the night nursing supervisor, but the phone just rang on and on with no way to leave a message. 4. When we needed help in the morning helping our mother to the bathroom, we called for assistance. A staff member finally arrived and was aggressive with our mother, pulling her arm in a manner that caused her discomfort. Our caregiver pointed this out, and the staff member dismissed her concern saying essentially that he knew better than her how to move a patient. There are other examples, but I trust these suffice to illustrate the the issues we had. About the facility itself, I can say that the lobby and hallways seemed to have been remodeled in the not-too-distant-past and appeared generally clean. However, I found the patient room to which our mother was assigned disgusting. It had dirty scuff marks on the walls, a stained cork board, worn and gouged furniture, a cracked sink vanity, corroded/rusted sink fixtures, a cracked toilet, a stained chair, and a dirty ceiling covered with who-knows-what (dust? mold?). (See sample photos). We moved our mother to another facility the day after she was transferred to Shady Grove. When we told the staff at Shady Grove we had arranged the transfer by ambulance service, the staff insisted we sign a statement that we were moving our mother against medical advice. We had never spoken to a doctor there, and no such medical advice had ever been given to us. Nor could such advice have been honestly given since our mother had just been transferred to Shady Grove by ambulance service the day before. We refused to sign the document because there was no factual basis for it. My opinion and sense is that the document was part of a tactic to have us keep our mother there.

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Kendra Brooks

I wouldn't even give this place a star!! This place is by far the worst place to send your family members to. The nurses, CNA, GNA are rude and nasty. The room had no air conditioning; after complaining for about 2 weeks they finally brought in a portable A/C unit. They make the patients wait over 2 hours for any type of response.

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Laine Crosby

We couldn’t be more grateful for the care our son has received. The staff are consistently patient, kind, and attentive — treating residents with genuine compassion and respect. From the nurses to the aides, everyone goes above and beyond to make sure each person feels safe, heard, and cared for. It’s comforting to know our family member is in such capable and caring hands. Thank you! P.S. Plus, the dietitian is very attentive and they made sure all my son’s allergies were known and special meals were made without gluten and dairy. The meals are delicious!! Soooo good!!