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Marie Zurie

1) ⭐️⭐️⭐️⭐️For the Physical Therapy & Occupational Therapy staff. But it's all down hill from there. 2) Difficult to get anyone to answer the phone. IF/WHEN? they do FINALLY answer, you're often sent in circles. Ring rings until it hits an automatic disconnect. 3) TV often doesn't work right & when a defect is noted it can take them WEEKS to fix it. Seldom had a functional phone in the room. 4) Of course, the FOOD is CHEAP, AWFUL, & BLAND. If you have any special dietary needs—you're out of luck. Doc said he ordered—yet nurse says he didn't—who is telling the truth? 5) PAIN MANAGEMENT is an illusion because they'll say they'll be there ASAP—the reality is you'll wait hours for 1-4 HOURS for pain medicine. 6) We the people—patients, & friends/family need to register COMPLAINTS with MEDICARE! MEDICARE needs to AUDIT their LACK of a functional PAIN MANAGEMENT PROGRAM! I think I'll call MEDICARE, the JOINT COMMISSION, & the BETTER BUSINESS BUREAU! (Just Google them.) They're the only ones that can make OWNERS fix the NUMEROUS problems! Owners' don't want to dish out a dime for staffing, equipment, & training! 🆘Shameful. Saw what I saw & Heard what I heard.

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Julius Strauss

My family and I think Brooke Grove is the absolute best! My father was in long term care at Brooke Grove for almost 5 years. He had many many chronic needs including needs for supplemental oxygen, care of multiple ostomies and catheters (e.g. feeding tube, trach, colostomy, suprapubic catheter) and wound care just to name a few and Brooke Grove was always on top of all of it. Their nursing staff is especially amazing. On top of all the around the clock care needs our dad required they would always do their best to interact with him and check on him which is especially impressive given his limited ability to communicate. My family and I are so very appreciative of all of their efforts over the years which were clearly over the top. Their staff is truly something special.

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Sherri Keene

Brooke Grove took excellent care of my mother when she needed rehabilitative care. Brooke Grove is clean and beautiful, with excellent facilities. Mom enjoyed the delicious, nutritious meals and social activities. Most important everyone who worked there was kind and professional and treated my mom so well. They did an excellent job helping her regain her independence while enjoying her time at Brooke Grove. Many thanks to this great team doing great work.

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Carmen Perera

My husband, Conrad Perera was well taken care of by the staff of Brooke Grove starting from Dr. Simmons during his stay. Brooke Grove became my second home. The facility is clean and well decorated. The staff including the administrators are friendly and helpful. Conrad was fortunate to receive the professional care and love Brooke Grove extends. I was very pleased with the overall care , the nursing, caregiving, physical therapy, nutrition and Dr. Simmons healing touch and his sense of humor.

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Nancy Fang

My mother was there at Brooke Grove Rehabilitation after breaking her hip/surgery on July 8th. It’s always an adjustment when to going to a facility, but soon we got used to the routine and the staff, as them with us. Loved Cecelia and others whom were her physical therapists. Loved many aides as Roli, Judy, Mariatu, Charity and Stephanie who gave mom compassionate care. Taught me a lot along the journey which ended up being most of the time from July 12-Dec 23. We had a couple of hiccups while here. But with guidance with Dr Parker and NP Rosemary, we got thru those. Mom had an incident that caused her hip to break further. Brooke Grove management handled the situation, though it did put mom back into the hospital for a hip replacement in October. So the journey was challenging, but I truly appreciate everyone who helped us thru. Even the kitchen staff was kind to us. I would recommend Brooke Grove Rehabilitation to those who need help with their recovery. They are always willing to help you make it a good stay there. We hated to say good bye to our friends we made, but we hope to see you again under a better situation.