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Slade Smith

The room was clean, the temperature was nice and his fluid bag was emptied. Thank you Very Nice Experience

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Joseph Barnes

Everyone has been very professional and have provided excellent care and results caring for my brother. I am very happy with the care my brother James is receiving.

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U.S.

Customer service (communication) has greatly improved over the last year. Very quiet and beautiful neighborhood, friendly & attentive staff...they are doing a much better job with cleanliness/appearance too. I went on a weekday and it actually smelled and looked decent. Nursing staff and administrative staff were available which is extremely important when caring for loved ones. And yes, us Americans DO love and appreciate our parents...we just don't always have the "village" to be able to support them and that's why we rely on such services. So we do value, and appreciate good care🫶🏾

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Adrienne Washington

For the most part, my experience has been good at Autumn Lake at Oakview. However of late I have found the GNA's specifically on the 2nd floor to be rude and unprofessional. On my latest visit today, I was not made aware that one of the rooms having been quarantined. Several of the GNA's were outside the room as I entered. It wasn't until I was leaving that one of them, (rude, I might add) told me that I shouldn't be here and pointed to the sign on the door. I told her that I didn't see the sign. The reason that I didn't see it, was because it was placed in the upper left corner of the door, and with the door being opened, it was easy to missed. I visit enough Nursing homes to know what a difficult job it is, but there is no excuse for rudeness and unprofessionalism. I'm fortunate that I'm just a visitor. I hate to think that this is the type of treatment that the residents receive. Clearly, it they (i.e. GNA's) can not treat people with common decency, then this is not the job for them. They need find another one whereby they do not have to deal with people!

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Danielle Carter

I would not recommend to anyone who truly cares about their loved one. My mom laid in her bed until her Medicare benefits ran out. There was no priority placed on getting her back to baseline via physical or occupational therapy. Many of the staff lack compassion and are incompetent