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Princess Ugorji

I would NEVER recommend this facility for anyone. If you care about your loved ones this is NOT the place for them. While, there were a few nurses/aids that stood out, the vast majority of the staff there lack compassion, empathy, respect or care for the people they are paid to care for. The management is terrible and doesn't care, the social workers don't know what they're doing. The practices at Autumn Lake Nursing Home in Silver Spring 2501 Musgrove Rd. Based in my direct experience, I have serious concerns about the health, safety, and well-being of residents in this facility. The issues I have observed include: 1. Neglect of Residents: Residents are frequently left unattended for extended periods, with basic needs and requests for assistance ignored. My family member was left unattended for 2 hours after requesting assistance on numerous occasions. He is fully incapacitated and required rotating every 2 hours and he was lucky if that happened more than twice when I wasn’t there overseeing. I made complaints about another patient constantly screaming for help and no one attending to her causing distress to my family member. This happened on multiple occasions. The solution was that they just shut the screaming patient’s room door and still leaving her unassisted. This level of inattention jeopardized his safety and quality of life. 2. Theft of Personal Property: Personal belongings of residents have gone missing, and no effective investigation or resolution has been provided. I left clothing there that’s was “taken to wash” and never returned. When asked I was told no one knew. He also had a cell phone that was with him and it suddenly went missing. No one seemed to care or do anything to assist when asked. This lack of accountability erodes trust and creates an unsafe environment. 3. Disorganization and Ineffective Communication: Communication with staff and administration is inadequate. Phone calls and messages regularly go unanswered, and concerns are not addressed in a timely or professional manner. I was given in correct information. I am my family members POA and they would have him consent to things without discussing it with me. I was also given incorrect information regarding billing him. I was told he was out of Medicare days and that they needed to see if he qualified for a waiver program of some sort. They asked me to fill out financial information and told me he would not be charged but then charged him over $3000 anyway before his days actually ran out. Then I was given a number to call the processing center and no one would call back or respond to my several emails. In addition, when he was discharged from the facility, they were still charging his account. The social workers and director of the facility did not know what they were doing and often tried to dismiss my calls or concerns. They discharged my family member with out the supplies he needed and I had to ask for assistance to get my incapacitated family member from the bed to a wheelchair to get him to the front to take him home. The staff did it begrudgingly and with an attitude. 4. Unsanitary and Unsafe Conditions: The facility is not maintained to acceptable cleanliness standards. Resident rooms and communal spaces are often dirty, with persistent odors, indicating poor housekeeping and infection control measures. I often found ants and roaches in my family members room. I found him on numerous occasions in dirty bedding and clothes. The facility had an odor in the hallways and common areas. These issues suggest systemic problems in the management and oversight of Autumn Lake Nursing Home. Families place their trust in such facilities to provide compassionate and competent care, and in this case, that trust has been broken. These people are just looking to get a paycheck and don't truly care about the needs of the residents. It was not all the nurses/aids but a vast majority of them. They did not handle the residents with care, gentleness or patience. Do not leave your loved ones here!!!

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Maria Rivas

Hello It started out a little scary for me I didn't know the building, and I didn't get a tour which would've been helpful with building navigation. There were times when the nurses would leave my brother's meals in front of him, even when knowing full well he couldn't use his hands. We had to wait far too long for my brother to get changed, and my sister in law and I had to clean him on several occasions. Despite this, I really appreciated it when I got notified by the nurses when my brother fell off the bed, to let me know he was ok. The nurses also comforted him when he would cry thinking he didn't see us (my sister- in- law and I). Though on another visit we found bruises he didn't had when we came to see him the next day. I think it would be helpful to get more nurses, because they need more help on any shift. Overall I think the job that Autum Healthcare at Siver Spring did taking care of my brother was OK.

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TRACY BOWLING

Our experience with Autumn Lake Healthcare at Silver Spring was deeply troubling and disappointing. From the moment we entered the facility, the lack of professionalism and care was evident. Staff were consistently rude, unwelcoming, and inattentive—many times they didn’t even look up when approached. There was no clear check-in or visitor policy, which raised serious safety concerns. Anyone could seemingly walk in off the street, and the facility felt chaotic and unsecured. My mother’s room was dirty, and the level of hygiene was unacceptable. At one point, she was brought a high-rise commode that still had feces on it. I had to point this out to the aide, who only then offered to clean it. That level of negligence is not only unsanitary but dangerous. More alarmingly, my mother's call light was routinely ignored. I monitored it myself, staying on the phone with her and timing how long it took staff to respond—sometimes they didn’t respond at all. Given her respiratory issues, this neglect could have led to a serious emergency. She also developed a urinary tract infection within just six days of being there—an outcome I strongly believe was the result of the facility’s poor hygiene and care standards. I ultimately chose to remove her a full week before her scheduled discharge due to serious concerns for her safety. To make matters worse, the facility appeared to falsify her vital signs. When I requested documentation, it took an unusually long time for staff to produce them, further eroding my trust in their practices. In all honesty, I wouldn’t trust this facility to care for a pet, let alone a loved one. I strongly urge oversight agencies like OSHA to investigate conditions at this location. Based on my experience, I would not recommend Autumn Lake Healthcare at Silver Spring to anyone under any circumstance.

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Beverly Sjoblad

Autumn Lake is a wonderful nursing facility. I can’t say enough good things about them. My husband had a stroke, could not walk, talk, eat regular food, and left him forgetting things. Within 4 months, my husband was back to baseline, is now home, walking, talking, eating regular food. The staff and doctors are wonderful, they felt like family to me. The facility is clean, they have activities for the patients, and the staff spends a lot of time ensuring the patients safety and well being. Great job Autumn Lake Health facility, and thank you for a job well done and taking such good care of my husband Roy. Beverly Sjoblad.

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M. Nour

I can't say enough wonderful things about Autumn Lake Healthcare at Silver Spring. From the moment we walked in, we were met with warmth, and professionalism, and true sense of community. The staff goes above and beyond to ensure residents are comfortable, well cared for and treated with respect. A special thank you to Bebe the activities manager who does an incredible job organizing engaging and meaningful activities for the residents. Here dedication and creativity makes such a difference in keeping everyone active, social, and entertained. I also want to recognize Shondel Docker the social worker for her kindness and support. She is always available to address concerns and provide guidance. I highly recommend this facility to anyone looking for compassionate and professional team to care for their loved ones.