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tonia johnson

I recently had an experience that was not acceptable at the facility. I was contacted by the program Manager Raphael he listen, Evaluated and was able to resolve the concerns of my family member concerns. In doing so she was moved to another room while repairs are being made. I also want to address the sincere kindness shown by him.. She was moved further down the hall and to me the staff seemed kinder and empathetic. Thank you Mr Raphael for your immediate attention. Hopefully she can remain in that room ♥️

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Mark Montas

My mother came to the Springbrook rehabilitation home in July 2025 to receive the help she truly needed, just like every patient that is transferred their. Instead she received very poor and horrible service and was found in her Rm. by my sister hanging off the bed with her shirt off, and her pants half way down, and holding for dear life with her door closed. My mother said the nurse got mad because she had to.change her and lashed out in anger and pushed her on to the bed and close the door beside her and leaving my poor mother that has Parkinson illness to fight to not fall and hope someone else comes to her rescue. My sister was the first person to.find her and immediately called the nurses and took photos of the way my mother was being treated. The nurse that treated her stayed away from us and my up a story that my mother faught her and she left my mother to go get help. She lied because the look on her face told the truth. My sister and I had a meeting with.the administration and charge nurses about the service my mother truly needed, they stayed for.now on she would get that and a better clean room, and no large amounts of ants clawing all over her clothes and food. Once again I came to visit my mother in the morning to find her door closed and her hanging off her wheelchair and between the bed trying to hold on because she needed help and no one could hear her with the door closed once Again. I told the nurses that my mother isn't drinking enough water and they needed to check with the doctor to put an IV in to give her the H20 she needed. they never did it after two days and I had to complaint to the charge nurse Again. August 2025.. While visiting my mother I discovered that she was tucked into bed under the covers still and something was wrong just by looking at her face and eyes were different. I started to check her arms and then pulled back the covers on her legs after I felt something on her legs from under the covers. I.found three large swollen black bruises on her leg and immediately called the nurse and took a photo of it and sent it to my sister. The nurse stated he didn't know where did those bruises come from and the nurse never pass on any information in her report at shift change. He then called the charge nurse and she had no answers to this horrible situation and my sister and I have had enough and rescued my mother from there and told the charge nurse to call for ambulance to take her to a hospital at once. I was so disappointed and discussed from every thing that she had been going through at the hands of some of the worse nurses I have ever seen in a health care facility. There were a couple of nurses that really did there job and when my mother went to rehab for exercise the staff was very kind to her and she liked going there when her health was good. The doctors told us at Holy Cross hospital that my mother was extremely dehydrated and she has a infection that's been going on for to long and signs that it was treated at the Springbrook rehabilitation home. It's a big problem because it could be in her blood already. My mother was treated and transferred to Hebrew Home in Rockville, where she started to receive the very best treatment.. and started to recover but she ended up be sent back to the ER because of low blood pressure. Doctors stated that the infection she caught and wasn't treated was in her blood and caused all types of damage and sent her Parkinson to a stage that she couldn't come back from but they could do all that they can to make her comfortable. She passed away on August 12th 2025. After getting a clean bill of health from her kidney doctor back in early June 2025, I can truly wished we Never brought her to Springbrook rehab home on New Hampshire Ave in Silver Spring. The facility is old, and the roof leaks a lot and pours right through the roof in patient's rooms and the smell of urine is strong in parts of the facility. I don't recommend anyone sending there family here..Don't Thank you housekeeping staff. Shame On Lazy Nurses there just to get a Pay Check

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Gertrude Troyer

It was warm, friendly, and inviting. The man I visited was happy and contend, reporting that everyone was kind and took good care of him and that he has made many new friends.

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Nasreen Basharat

This facility is consistently unclean and has an overwhelming smell of urine throughout—not just in one area, but across the entire building. It’s alarming that a place entrusted with caring for vulnerable individuals maintains such poor hygiene standards. The staff shows little urgency or concern, which only adds to the problem. It’s also noticeable that many of the positive reviews appear to be written by employees, which raises further concerns about transparency. For the well-being of your loved ones, I strongly recommend looking elsewhere.

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Bill Moore

My father in law was in the facility for a short time in February 2025. During that time he was never turned so he developed two bed sores which were not realized until after he moved to another facility. Seems odd the nurse who changed his diapers wouldn't mention it unless... In addition, the person who completed his records either has a good imagination or mixed him up with someone else. A knee and hip replacement, as well as stage 4 renal failure, were added to his records. None of those are true. This is particularly alarming given that treatment in other facilities were taking that information into account when treating him. If that's not enough he left the facility with COVID. Shortly after arriving there we noticed all the nurses wearing masks. We figured either they were just being safe, or there had been an outbreak. Days later the masks disappeared. Obviously too early. A 93 year old man with COVID is a dangerous thing. This prevented him from starting his rehab at the facility where he was transferred. The hallways are filled with loud voices and laughing during the day and at night. A nurse knocked over a cup of water when delivering dinner one night and just left it there; with no apparent effort to wipe it from the floor. Think carefully before admitting a loved one, or even an enemy, there for care. You/they will regret it.