J

Josh Horn

If I could give this place a negative rating I would. My wife has been telling them her concerns about my mother in law and she never gets a phone call back and even when visiting she had requested to speak to the nurse practitioner multiple times and we sat there for hours. But she gets a phone call last week stating her mom didn't eat that day and she had to yell and tell them to send her to the hospital. My mother in laws body had so many blood clots it was unbelievable. She was severely dehydrated and malnourished. My mother in law almost died in this people's hands. My wife have made multiple complaints now still haven't received a phone call. Also when she arrived at the hospital they didn't send her with any information about medications allergies or her medical problems. The nurse and doctor called from the hospital for 4 days trying to get her information. It took my wife over an hour to figure out what hospital her mom was at. Very unprofessional

B

Beth Howard

Birch Manor really cares about their residents. Nursing facilities have a hard job caring for our loved ones , but at Birch Manor it’s home away from home.

B

Blessed-N- Highly Favored

Nice place. Very nice staff. Residents seemed happy & well cared for! I don't like the fact that no one tells you the code to leave & they assume that you know how to use the box to exit. Also the elevator buttons have a star beside the number 1 which is NOT the floor to exit on. I see these two issues as problems for safety reasons.

S

Sandy Duvall

I want to thank my dad's nurse was Sheila she is so good with him. She goes above and beyond to help him. He is always clean and well taken care of when she is there. The days she isn't there they don't clean him up or change his bed and he has a wound on his bottom and is supposed to be dry at all times.

V

Verritta McNeely

We went on a tour of the facility for potential placement of our loved one. Right from the start, we could tell it was a warm and welcoming environment! The facility was well-maintained and the staff was very engaged with the current residents. We felt very confident that our love one would receive excellent supportive care. We talked with a few residents who assured us this was a great place and they loved being a part of the Community! The level of staffing, activities, meals, and cleanliness was top notch! We made our decision immediately to allow our love one to become a part of the Community!