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Tootie McDaniel

The second floor staff has been extremely disappointing. They are clearly understaffed, and it shows in the level of care patients are receiving. Phones often go unanswered, and the call button for assistance is frequently ignored. There is very little empathy shown toward patients who are in pain or simply need basic help. I have a friend who has been there for almost three weeks and has only received one shower the entire time. When she needs assistance, she often has to ask me or another relative to call the nurses’ desk because no one responds to her calls for help. That should never be necessary for someone who is supposed to be under professional care. It’s deeply concerning that people who cannot care for themselves are being left waiting and feeling neglected. If staffing is the issue, then more staff need to be hired. Patients deserve timely responses, compassion, and basic dignity. Unfortunately, that has not been the experience on this floor.

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Tamica Carby

The facility is very welcoming and pleasant! It was a bonus to see a smile on my grand aunts face 🥹🥰

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LaRay McDaniel

My concern is regarding the behavior of an aide who attended to my friend during my visit with her. The aide’s demeanor and tone were rude and unprofessional. My friend needed assistance with being changed but felt intimidated and reluctant to ask for help because of how mean and dismissive the aide appeared. When the aide eventually came in to assist, her energy was unpleasant and gave the clear impression that she did not want to provide care. At one point, the aide asked a nurse to finish placing a sheet on my friend, stating she had other patients to attend to. Given the situation and my concern for my friend’s dignity, I told her that I would take care of it myself and asked her to just go. People in caregiving roles are entrusted with the responsibility of caring for individuals who cannot care for themselves. Hospitalization is already an emotionally difficult and vulnerable experience. Being treated as though one does not matter only adds to that distress.

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Larry Bowers (Bow-Weezy)

Today is the best experience I have had since my brother been admitted. It was clean and no bad smell in the hall. No more roaches in my brothers room. Room was getting painted. The new director is on top of things. Keep up the good job. Everyone seem to be in there working this day unlike all of the others days.

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Bernice Anderson

Place was clean. Staff greeted me with a smile. Noticed one nurse asleep at the Nurse's station. I enjoyed the visit with my sister even though she complained of 3 recent falls & how the CNA wasnt able to catch her & prevent the falls. She appears to be happy now that she's getting some long overdue PT. So, considering what she had been through recently, a very nice visit on Sunday 11.9.25. Happy that she's in good spirits! 😊 Bernice