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Nicole Davis

My mom got great care at this facility! Some of these reviews were very scary but we experienced more kind and caring communication from the nursing management team. The wound care was exceptional! They have a wide variety of specialist so that mom didn’t have to leave the facility for every little thing. Mom is a picky eater so of course we would bring her snacks or a meal when we visited. But the dietician worked with her preferences and as the days went on and mom learned the facility and they learned her things just kept clicking in place. Then after the wonderful and very patient therapist worked with mom for about four weeks she was able to come home right in time for the holiday! The administrator and his team are wonderful! We can’t thank Autumn Lake Ruxton enough! We have mom back home with us where she is suppose to be!

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m. Turner

This place is always clean and smells fresh when I come by. The hallways look nice, and you can tell the staff works hard to keep it that way. The administrator is easy to talk to, professional, and really seems to care about the residents. The front desk staff are friendly and make you feel welcome right away. I’m really glad my loved one is here and being cared for by such a good team.

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Anonymous Person

If only I could give this place 0 stars!!!! I am writing this review in the hopes that the management of this facility will see this and take action. When going to visit a family member for the first time months ago I was immediately taken back when entering the facility of the strong smell of urine in the hallways. At first I thought that it was just that day but after visiting numerous times after that I have concluded this is a normal occurrence. I don’t know how employees can work in that condition with the strong odor. Additionally, the floors in the hallways were extremely dirty and had wet puddles everywhere. They looked like they haven’t been cleaned in a long time with dried up marks of residue all over them. I have been to another autumn lake location before and never experienced this. I hope management takes this seriously and does something about this because family members should not have to smell that when coming to visit. The administrator is unprofessional and has a nonchalant attitude like he doesn’t care about the residents. The front desk workers greet you with attitude and like they hate their jobs.

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Kacy Greer

DO NOT PUT UR FAMILY HERE!!!!!!!!!!!! My grandmother came here after having a brain, bleed injury, and is wheelchair bound and needs help doing a lot of things. That place is one of the most filthiest medical facilities I have ever seen and on top of it. The staff is disrespectful and rude. My grandmother because of her brain injury decided to get up one night and try to walk to the bathroom and she fell well in result of that The nurses decide to scream at her and give my grandmother a panic attack to the point she ended up having a heart attack that night and had to be sent to the hospital My grandmother has also gotten many infections in that facility than that should’ve happened. PT does not happen frequently do not let them lie. It smells musty and dirty as soon as you walk in, nothing is updated. The only good part about that facility was the other residence that stayed there they were all the sweetest people that is the only thing that got us through.

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Daniel B (RJ Daniels)

Over 2 years here, first arrived after having covid and during gallbladder procedures at Hopkins. The physical and occupational therapy staff is top notch. They been keeping me mobile and are working with me to improve walking and standing endurance. Plus helping with trying to do as much as possible myself with or without equipment assistance. They are not drill sergeants, but they still have a way to get the best out of you. Nurses like Nurse Z and Andre really shine, and take care of their patients. And the aides looking after everyone making sure everyone is taking care of do it with a smile even on rough days. Administrative staff is helpful and help out when someone needs something.