COMPLETE CARE AT MULTI MEDICAL CENTER LLC is a Medicare-certified nursing home located in TOWSON, MD. CMS overall rating: 5 out of 5 stars. Google rating: 4.3 out of 5 from 232 reviews. Accepts both Medicare and Medicaid.

COMPLETE CARE AT MULTI MEDICAL CENTER LLC

towson, MDMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

7700 YORK ROAD

TOWSON, MD

Baltimore County

Service Area

This nursing home is located in Baltimore County and serves residents in the MD area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 5.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

COMPLETE CARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.85 / Industry Avg: 0.75

✓ Above average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 4.04 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 46.4% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 36.3% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.3
232 reviews
D

D

This is a death house. We had a loved one sent there for rehab, and after 2.5 weeks, he became unresponsive and was sent to the ICU. He was then transported to hospice and died 2 days later. The ICU notified us that he was severely dehydrated, which I'm not surprised about, as the staff needed to be reminded to keep patients hydrated and fed. This place takes liberties on patients using schizophrenia antipsychotic medications to keep dementia patients sedated for their convenience at all times. The staff were rude and ignorant. They turned him into an unresponsive vegetable in their care, where he stopped recognizing his family within days of being there. This facility's negligence and mistreatment of patients is unacceptable. I demand a thorough investigation into their practices. The state health department needs to take immediate action to ensure no one else suffers the same fate as my loved one.

Verified Google review
Nella Selby

Nella Selby

My husband walked in on his feet, two weeks later he went to a hospice.He was alert when he he walked in and his mind was clear. He was heavily sedated , drugged and turned into a vegetable state, completely starved and dehydrated.His food and water was always untouched because he was so drugged and did not know and see the food . Nobody tried to feed him or give him some water.The staff was rude and raise voice at my poor helpless husband.Now he is dying in a hospice. Run away from this place !!! I wish I could sue this medical center . Zero star.

Verified Google review
Carleigh Hamberger

Carleigh Hamberger

If you have to send your loved one to this place, be sure to have someone with them AT ALL TIMES! These nurses do not check on the patients at all. They have repeatedly missed my sister's medication times, which has left her in a tremendous amount of pain. They do not keep up with changing a patient's soiled garments, nor keep supplies stocked in their rooms like clean sheets or bed pads. The only time they came in to check on her was when she was screaming at the top of her lungs in pain. Now she is developing sores and hot spots. The facility is not clean, and the plumbing fixtures in the bathroom are barely working.

Verified Google review
Terry Potillo

Terry Potillo

Mom was moved to the first floor this week. While on the second floor her blanket went missing a couple months ago. It’s blue, brown & cream check. They said they would check the laundry area but no one has gotten back to me. I would appreciate it they found it, it was from her grandson in North Carolina. Thanks in advance. Today mom ate most of the veggies & fruit from lunch. I appreciate the care she is getting.

Verified Google review
Belle Neal

Belle Neal

Do not send your loved ones here if you care about them. Staff were always on the personal cell phone and aren’t attentive on the 3rd floors. They always makes us feel bad for asking for a simple things like changing a diaper for an elderly. I do not give bad review and when I do you something is very wrong.

Verified Google review

Reviews from Google Places for COMPLETE CARE AT MULTI MEDICAL CENTER LLC. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.