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Olivia M

The nurses and nursing assistants are lovely here, the administration leaves much to be desired. 🤷🏻‍♀️ what can you do.

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Toni D-A

I'm mortified about this place. It smells every time I go visit, no fresh air that comes through this place. The Aids that work in bring other Aids in to show one patient didn't have panties on and they all laughed at her while she slept :-( Then one nurse tells the patients to come back after 2pm to have their sugar tested when it should be test before they eat lunch. And yes, I have spoken to the nurses and Bob Barker just for him to be rude. That are not allowed to a walker (and my family member can barely walk and they need to have a permission slip, WHAT WHY??? She not even allowed to use her asthma pump without having to ask to use and then make to wait WHAT!!! Don't send your loved ones here

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Jill

My father was sent here after promises of "new management." The reality--this place is the worst, with one exception. The PT seemed good, so shout out to the physical therapists. But that is a very small part of what you are getting. There is no care and very little nursing. Maybe there was a physician who breezed through with a superficial review of my dad's situation? Hard to know because they didn't communicate with him or us. Nurses seemed to be few and far between and certainly there was limited to no interest in the well-being of the patients. The facility is clearly understaffed. On one visit I stayed for 3 hours. There was one nurse, who stood in the hallway on a computer the entire time. No interaction with patients whatsoever. My dad eventually was rushed to the hospital after 2 weeks and he passed away the next day. Not only should that not have happened, no one from Merrimack/Vero even called us to let us know he was sent to the hospital. This facility should be closed. Please take this review to heart and do not make the same mistake we did!! Note: they have a one star Medicare rating as well-had I not been falsely reassured about the changes that were being made, I never would have sent my dad here. Regret to last a lifetime.

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Shrijnana Sering

Poor medical care and callous administration. My father was there for a few weeks to receive respite care. While there his health precipitously declined, which was not cared for effectively by the medical staff. The most egregious aspects of our family's experience was when they finally recognized the seriousness of his decline and sent him to the emergency room, they did not notify any family members. By the time the emergency room staff contacted us he was already unconscious and we missed the opportunity to say good bye. No one ever reached out to us to express condolences. Avoid this place at all costs; they should be shut down.

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mike w

My mother in law was in here for rehab, she was there for almost 3 months, she was able to take care of her self to a point but now she cant even stand up or even feed her self. This place is a joke and should be closed down. She fell 3 times while there no one even called to let us no. She is worse now then what she was before going there for rehab.