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Isabel Guillermo

My father was admitted Saturday to the memory care facility. The staff & doctor were welcoming & accommodating. The accommodations & common area are decent & acceptable. It seems like the unit is small & they try their best to encourage the residents to partake in meal time & communally activities. The nurses & staff did their best to easy my anxiety and calm my dad who was not compliant & in denial of his need for 24 hour care. We are hoping this will be a good fit for our father & he will make friends & be more social. In addition his sibling’s, niece’s & nephews’s are closer & able to visit. He was living alone & was often bored, depressed & would go out on adventure’s, & get lost. I do wish more information was shared with us & that the admission process was streamlined more. This may have reduced any confusion, given the nature of my father’s situation. Unfortunately, our family needed to make necessary arrangements to get him there from Boston MA. lack of a vital DMH required approved document delayed my fathers 1st attempt to be admitted the prior weekend. As one of my sister’s flew in from another State to help me bring him there. This resulted in leaving me without the needed help & left my sister with unnecessary travel & expensive airfare tickets.

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Patty

My mother has only been at Academy Manor for 3 months. So far , the staff has been very kind ,compassionate.while attending to her needs. They are very accommodating & has allowed my mother to bring in any comfort items such as photos, plants& furniture from her home that would ease the transition there. I did notice on couple occasions hot food served were Luke warm by the time she received it. However, they do take into consideration her likes/ dislikes , supplementation & she is staying hydrated (after 2 bouts of pneumonia while living in her prior residents.). And happy to say she has gained some much needed weight.

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Donna Williams

The Academy Manor Staff (Unit 3A) has been great with my Mom and her advancing Alzheimer's. I feel she is well taken care of and safe in this facility. It's a difficult decision to make when you can't take care of your loved one at home anymore and Academy Manor helped me and my family work through this. It is nice that the facility is getting back to more normal after Covid. They have a lot of activities to keep the patients busy.

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Matt Clark

My mother was at this facility for 20 day's. Due to the Covid 19 restrictions I wasn't allowed to visit her the way that I'd prefer to. I was allowed to have window visits. And I could assess her care while doing so and the condition of her room. I'd like to make a few statements about this facility. My mother advised me that the staff was very attentive to her needs and went above and beyond her expectations. The facility was clean. The physical therapist's were good. The management was very involved in her care and always checked to be sure that the patients were getting the proper care and were happy. In this facility's defense they were understaffed due to the pandemic. However, it never affected her care. If she has to use a rehab facility in the future. Academy Manor will be her first choice. On a personal note I'd like to say that my mother has been to a significant amount of rehab facilities and what I've experienced at other facilities was horrendous. This facility is certainly doing the best that they can do under the circumstances. My interaction with Sandy was pleasant. Thank You for taking care of my mother. 🙏

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Janis Banos

We were very happy with the care my mom received. Over the 6 years she was a resident, she enjoyed many strong relationships with the staff. The activities staff provided a variety of appropriate activities for her to participate in. Communication with Academy Manor was excellent- especially during the COVID crisis. Nursing staff was very good. Overall we were very satisfied with her stay and would recommend.