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Katie Martinez

My grandmother has been living at Waterview Lodge, and I can honestly say it has been an amazing experience for her and for our whole family. The moment you walk through the front doors, it feels like you’re stepping into a five-star hotel,, beautiful, warm, and welcoming. The facility is spotless, thoughtfully designed, and truly stunning. But what makes Waterview Lodge stand out even more is the people. Every staff member we’ve met has been incredibly kind, patient, and attentive. They take such good care of my grandma, treating her with genuine respect and compassion. It gives me so much peace of mind knowing she is surrounded not only by professionals, but by people who clearly love what they do. I’m so grateful for the comfort, safety, and community that Waterview Lodge provides. It has become a second home for my grandma, and I couldn’t ask for a better place for her to be.

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Irina Kryzhevsky

My mom has been residing at Waterview Lodge since she fractured her hip and was unable to return to her home. I cannot thank the staff enough for their compassionate care and support during this difficult and emotional transition. The case management team was especially tactful, caring, and understanding, guiding our family through every step with patience and clarity. Everyone here is exceptionally kind, and the entire atmosphere radiates comfort and warmth. The facility is also kept very clean, which adds tremendously to the sense of safety and well-being. The nurses are highly knowledgeable and respond promptly to any medical concerns. The nursing assistants are gentle, attentive, and make every effort to ensure that residents are comfortable and well cared for. The rehabilitation staff also deserves special recognition. They are incredibly skilled, patient, and compassionate. My mom absolutely loved her therapy sessions and looked forward to them every day. The food is delicious! My mom is a picky eater, yet every time I see her during or after meals, I’m delighted to find that she has enjoyed and finished her food. The activities staff has also been wonderful. They do their best to engage my mom—who primarily speaks Russian—in activities she can participate in despite the language barrier. I am incredibly grateful to the entire team at Waterview Lodge for the exceptional care they provide. Irina Kryzhevsky (Dora Torban’s daughter)

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A. Mard

Roach-infested, unsanitary, and dangerously unsafe. My husband was repeatedly neglected—left sitting in dried feces and urine for an undetermined amount of time. What made everything worse was the complete inability to communicate with staff. Roughly 99% of the CNA’s did not speak English. I couldn’t ask questions, express concerns, or get basic updates about my husband’s care. It felt like shouting into a void. There were practically no RNs available to oversee care or provide clarity. The few nurses present seemed unqualified and extremely incompetent. They never showered my husband and consistently disregarded his dignity. Leadership is fully aware of these issues and does everything possible to cover them up. They don’t fix problems—they bury them. The final straw was watching the only competent nurse—who was a Registered Nurse—abruptly pack up and leave. That’s when I knew I had to get my husband out, no matter what it took. If you care about your loved one’s health, safety, or dignity—do not leave them here. This facility isn’t just poorly run. It’s dangerous.

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Craig Fitzgerald

My mom has been at Waterview Lodge for rehab after breaking her hip at 96. The level of care she has received from both the nursing and physical therapy staff has been exemplary. She was in rough shape when she got there, but they've worked so hard to make her feel comfortable and at home. She has improved dramatically, though her issues with dementia still persist. But I feel confident knowing that she's receiving the best care possible as she transitions into long term care. Special shout out to Donna, the second floor nurse and Nicole, the director of physical therapy. But all of the staff she's been in contact with have been so kind and attentive. Thank you all so much.

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Cooper

My mom has been at Water View Lodge, and we are very happy with the care she receives. The staff is always kind, respectful, and attentive to her needs, making sure she feels comfortable and supported each day. The facility is clean and well maintained, and the beautiful water views create such a peaceful environment for her. She enjoys the activities and has made friends, which has really helped her stay engaged and positive. Our family has peace of mind knowing she is in such good hands. The team communicates with us regularly about her health and well-being, and we truly appreciate their professionalism and compassion. I highly recommend Water View Lodge to anyone looking for a nursing home that provides excellent care in a welcoming and supportive setting.