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Carolyn McNeill

I am reposting my review as the administrator confronted my family member about my previous review and said it needed to be taken down. This was a concerning red flag and frankly quite inappropriate to approach a patient and to do this! My concerns are: lack of response (if any) to call buttons, the night staff’s disrespectful behavior to patients and lack of supervision, disorganized discharge planning with little to no verbal communication on last day and lack of training to new staff. I can’t believe I even have to write this. I’m saddened and disturbed by what was witnessed. Please advocate for your loved ones.

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kathy Reda

My uncle had a bad fall and weakness over a year ago. He initially was admitted to the German Centre in West Roxbury for rehab. From the moment we arrived the staff have been so kind and helpful. Unfortunately he failed physical therapy and we started the process of becoming a nursing home resident. He has been there for a year. It’s never easy for someone to accept that things their new home but I want to highly commend every staff member on the 2nd floor of the German Centre. Either my sister or myself visit every day. The facility is well maintained, clean and they are so attentive to the residents. Jen the social worker is so kind and informative. She helped us through the process. Lauren at the desk goes out of her way to visit my uncle and make him smile. The nurses Courtney, Jane, Marie and Margaret are friendly and so helpful even when my uncle is not. The nursing assistants know my uncle and anticipate what he needs and help him every day. I’ve been a nurse for 37 yrs and have been many facilities, the German Centre is amazing. So clean and bright. The front desk staff Chris and Michelle welcome us with bright smiles. They have so Many activities and make the seasons fun. If you ever need a rehab or nursing home please give the German Centre a look, you will not be disappointed. I highly recommend this wonderful facility with great people.

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Gregory Young

I can’t say enough good things about this nursing home. The staff here are truly amazing — attentive, caring, and always willing to go above and beyond to help. From the nurses to the aides and everyone in between, they treat residents with such kindness and respect. You can tell they genuinely care about the people they serve. Every time I visit, I feel a sense of comfort knowing my loved one is in great hands. Thank you to the entire team for your compassion, patience, and dedication — it makes all the difference!

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Laura Bowler

With all the negative reviews, I'm surprised you are still open for business. The care (or lack thereof) my late mother received was deplorable. I (along with my sisters) were with her 5-6 days a week for several hours and not once did an aide or a nurse come in to see if she needed anything. She was unable to eat, drink or go to the bathroom on her own due to her declining health. She laid in bed while she needed all of the above. I'm holding your facility responsible for her being left unattended, verbally abused and neglected by your entire staff. You, as the CEO, should be having regular meetings with your entire staff (case manager, nurses, doctors, and especially the aides) as to how to take care of the residents in your facility as they are your most important responsibility.

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Maura (Maura)

This review is for a rehab admission for an elderly parent. I was astonished at the poor level of care being offered. I found inadequate staffing and unskilled personnel, at many levels. I visited my parent nearly every day at various times and witnessed this. My mother had an exacerbation of her cardiac condition (not in rehab for this). I brought this concern to multiple individuals (LPNs, PT, CNAs, including the PA. (I never saw MD/PA visit or put eyes on my parent after this report-he obviously was overwhelmed with time and care needs of patients he was responsible for and acknowledged my concerns quite hurriedly). My parent (90’s), fortunately has not needed hospitalization or rehabilitation before and was saddened and frightened by what was discovered. The lack of adequate health care services and availability of knowledgeable staff is concerning. I will acknowledge that I did finally learn about and communicated with the Assistant Nurse Director (RN) who was the most responsive to my concerns. It was decided that my mother be transferred to the hospital. She spent a week there for heart failure and now has returned home. There is no easy fix to the complex and insufficient staff issues in healthcare, but perhaps it can begin one facility at time providing higher standards of care. As one suggestion, I would recommend that you provide more RN staff. They have the skill and knowledge to assess patients, not just administer medications!