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Karen Brown

This is the letter I shared with the facility and still have not heard back since my mother’s passing. Please do not send your family members to this facility. She had two kind nurses on her unit and other than that was my mom’s experience. It’s heartbreaking. Dear Facility Director and Administrator's I am writing to express my profound sorrow regarding the care my mother received at your facility from her admission in November 2025 until her passing on Friday, January 23, 2026. It is with a heavy heart that I share the experiences that contributed to her declining health and ultimately, her death. From the moment of her admission, it became evident that the level of care provided fell far short of acceptable standards. My mother entered your facility able to walk independently, but her condition deteriorated rapidly. She went from using a walker to becoming completely bedridden, which was distressing and unacceptable. I still struggle to understand how this happened. *Malnutrition and Hygiene Issues My mother suffered from malnutrition that was never adequately addressed. She often expressed dissatisfaction with the quality of the food and frequently refused to eat. Although sandwiches were supposed to be available for her, they were not consistently provided. Furthermore, her hygiene was consistently poor; I often had to request that she be bathed. Everyone deserves to be treated with dignity, and this was not the case for my mother. *Falls and Pain Management During her stay, my mother experienced two falls, one of which necessitated a hospital visit where she was treated with pain medication. Upon her return, there was no follow-up on her pain management. I had to ask for her pain medication repeatedly. Although ordered by the nurse, it was often not administered. Additionally, her pain management was grossly inadequate. Medications for her pain, nausea, and anxiety were frequently not given in a timely manner, and on many occasions, she did not receive them at all. I was often asked to sign for medications I had already approved, which added to my frustration and concern. *Lack of Coordination with Hospice Care The lack of cohesion between your facility and the hospice care was troubling. I had hoped that hospice would provide the comfort and care my mother needed, but this was not the case. For instance, her memory foam mattress remained in her room for two days before the hospice nurse placed it on her bed. Additionally, it took days for her to receive the wheelchair she required for comfort. The disconnect between the facility and hospice care only exacerbated her suffering. Furthermore, my mother developed a urinary tract infection, which led to the insertion of a catheter that was never removed, further complicating her condition and comfort. Throughout her stay, I was often unable to communicate effectively with the doctors or nurses regarding her care, leaving me in the dark about her treatment and progress. *Conclusion The level of care my mother received was not just disappointing; it was heartbreaking. She deserved compassion, dignity, and proper medical attention, none of which were provided. I urge you to take this matter seriously and reflect on the standards of care within your facility, as no family should have to endure the pain of watching their loved one suffer in such a manner. I hope to hear back from you regarding how you plan to address these issues to prevent similar experiences for other residents in the future. Sincerely, Karen Brown

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Billie Jo Brosnan

My mom was just admitted today. But both my sisters, my brother, & all 3 of my daughters have worked in rehabilitation centers. So we will be brutally honest with you. Honestly it was difficult to find front door. But once in, I found it cleaner than the hospital and multiple rehabs I have been to. Every staff member I met were friendly, great bedside manner and seemed to honestly enjoy answering a bunch of questions. esp bc agh was not great with some of there notes & were not accurate. They felt my mom could advocate for herself but she gets nervous and just tells you what she thinks you want to hear, & doesn’t always remember what she is told. She also should have hear aides but she refuses,,, so if she answers your question with something not on topic, just ask her what did she thinks you asked her … I was really glad I was still there when OT came for an eval, she was nice informative,, great bedside manner!!, so after the questionnaire, she was gonna get my mom up and walk. I told her about the incident’s where her blood pressure dropped (60/41in bed at rest) and her O2 dropping.I expressed how myself and my siblings do not agree that the low 90s is her baseline ( or safe for her right now) so we feel she needs oxygen while walking or eating that there should be like a PRN or order in there and also she really needs a nebulizer before meals because she gets short of breath when she’s eating & just stops eating. She needs to eat. I also told her my mom base line was 97-99%O2,,,, and bp 116/ 73,,, if I average it out over past year before she got sick & hospitalized. & that when PT, did a rest & exercise last night her bp & O2 dropped while walking. It did come back up after/during rest,,OT lady was so thankful I was there and went and got bp cuff to check along with O2… & which I had to leave,, but seeing the OT understand and taking the precautions that help my mom not get anxious, (which would throw the results off) & let me leave/be on time without worry,,,, at agh I never felt comfortable enough that safety precautions were used during some of my mom’s stay. I do hope I have a chance to do another eval after my mother‘s discharge. I do have faith that you guys are going to help my mom be comfortable doing stairs again even if it means that she’s gonna have to use O2 to be able to do it.

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Dan Flynn and Ladybird

I've been there as a patient Some ppl were really excellent that worked there and 2 of the 4 quit because they couldn't handle the company (not care) side of things.. some nurses were great and others scared me. It's clean though and they feed you. I was there at the high of COVID and I didn't get sick... I'd def look elsewhere but if you have to go there you need to be able to advocate. They get 5 stars for the heat it's tropical, ha! Good luck & say your prayers. There are worse places; but they judged me by my age not my injury. Staff may have changed & don't just look at the one room they have as a display . I would go back if I had no other choice, so that says something

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HostileGamer

I had the pleasure of having a stay at this facility and I was genuinly surprised at the level of care I recieved from them, I was there for a couple months for rehab services which helped me greatly. I was having issues with my ability to walk and to use stairs and they focused on that stuff to help me to be able to return home with the ability to conquer both of those issues. I had the pleasure of being placed on the rehab floor run by an exceptional unit manager named Eleisha, she made sure I was comfortable my entire stay and her staff was just amazing the following CNA's where just amazing (day shift) Mayra, Angie, Neida, and on the second shift one of the best CNA's and just an amazing person Jemina and the following nurses, Anicia (7-3) and Clara 7-3 and 3-11. I also had the pleasure of dealing with another nurse Olga and she works different shifts. The rehab division was amazing, Marina and Annemarie, Kerry and Anne where amazing and made sure I would have success at home. I have stated if I ever needed a rehab again (hopefully not) I would request to go back there without question. I highly recommend this facility if you need any type of rehab or nursing facilty! I also forgot to mention Tracie from social services she was amazing and extremely attentive throughout my stay and she made sure I had the proper equipment and services for my return home. Thank you to the entire staff at Brentwood!

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Tania Richard

My name is Tanya and my lovely mother-in-law. Joanne Richard was a patient at Brentwood for a couple years. They are very very amazing people. They do their job to the max. They’re very attentive very spiritual when they ask for them to be I couldn’t ask for a better place they took care of all of my parents, including my mother-in-law I could not be more grateful for the love care and affection that they show these patients. I gotta give them the outmost respect out of anything because if it wasn’t for them, my parents probably wouldn’t have made it as far as they did and at the end of the day, a family member wrote a false report and a false review on their thing because she is mad that her own mother didn’t make her the POA so if you see a bad review from a Tina C it is 100% false she was never involved in her mother‘s life, but Brentwood was always there when I needed them. They were always there when I had questions I needed answers no matter what it was. I could not be more grateful for Brentwood for doing what they have done for my mother my father and my mother-in-law, they are amazing people and they definitely deserve to be recognized for how amazing and caring they are and at the end of the day I would recommend them to everyone so if anybody who watches reviews read this because they are very compassionate and I could not ask for better thank you Brentwood for all you’ve done. It’s very much appreciated.