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Irene Wachsler

The facility is very short-staffed. My Mom had hip surgery. The next day, she was sent to Newbridge for Rehab (Wednesday, early afternoon). Intake was done on Friday morning. Also, my Mom needed two people to help her get out of bed to use the commode. The staff (PCAs & nurse) refused to help my Mom get out of bed. The staff put an adult diaper on my Mom and placed a towel between her legs. They didn't even bother to use a commercially available catheter like PureWick. On Wednesday night, after my Mom had peed in the bed, a PCA told me I had to leave the room, otherwise she would not change my Mom / clean her up. She also yelled at my Mom to get up. (Mom couldn't get up on her own...) While I was standing outside of her room, I heard my Mom screaming in pain. I can't assess the physical/ occupational therapy as my Mom is no longer (and won't be returning) to Newbridge. UPDATE - The staff DID NOT ATTEMPT to contact me.

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Kevin Driscoll

Beautiful building, super staff, awesome audience! We were honored to return to the Hebrew Senior Living New Bridge on the Charles Assisted Living facility with our 7/23/25 one hour Musical Ventriloquist Comedy Senior show. Hanukkah Howie was our featured entertainer singing the 1961 Ben E. King hit "Soul Man". Chelsea The Chimpanzee and I performed the Lady Gaga and Sting rendition of "Stand By Me" because I stand by my puppets who do all the work. Special thanks to Irina and Bonnie in Activities and a sincere thank you to the residents Steve and Linda who volunteered to be our HUMAN DUMMIES, wear our male and female ventriloquist face masks, and help us sing our original "No Bully Zone". No, they did not sing together at the same time, we're not that good!

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Mark T Goobs

Well run, positive aging experience with progressive health options. Wish there were more family oriented opportunities and events. Visiting my mom for a meal, for example, can be challenging because you can't just join for the normal restaurant you have to be secluded into this family meal buffet area which has more of a cafeteria quality than a home quality. Let the families join the residents in the main dining room please!

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LeeAnn Cerretani

So much has changed since COVID.......My 82 year old, legally blind Mom, went to your rehab s/p colon resection. Upon admission, we made it explicitly clear that my mother would require assistance at mealtimes—specifically, that her meals be cut up and that she be oriented to the placement of her food, utensils, and beverages. None of this was done during the six meals she was present for. She ate almost nothing during her stay, and for someone of her fragile stature and medical condition, this was unacceptable. For her, food is her medicine, and every missed meal was a missed opportunity to heal. In addition, we requested that all lights be kept on in her room to accommodate the little vision she has. Despite this, the lights were turned off at night, leaving her disoriented and frightened. Worse still, when she used the call button, she was either ignored or, when someone finally did respond, she was scolded. I personally witnessed one of these upsetting interactions while on the phone with her. It was clear to me that her emotional well-being and basic dignity were not being respected. As someone who has worked in long-term care for many years as a clinical liaison, I have always considered Newbridge on the Charles a gold standard—a facility that other SNFs aspired to emulate. This experience has drastically altered my perspective. I brought my mother home the next morning, both saddened and disillusioned. I had hoped Newbridge would be the one remaining facility I could confidently recommend. Unfortunately, I no longer feel that way. I now believe that traditional skilled nursing facilities, in their current form, do not meet the needs of vulnerable older adults with dignity and compassion. I will be advising others to consider assisted living when possible, and if financial limitations prevent that option, I truly feel heartbroken for them—because what exists today simply isn’t enough.

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Dave the Window Cleaner

My dad has been living there since March of 2020. I love the things you don't see and the things you do. EMT on staff has a very fast response time. It seems like all of the workers are very happy there and most say "Hi Joe" to my dad as we walk by. The building is very nice and having a rehab and memory care on sight is an amazing asset. He is surrounded by intelligent people and have amazing musicians weekly. I am very happy for my that he lives there.