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Robak Family

Not a safe place. Ran out of a critical medicine for my relative. Missed several doses. Turned out they did not have a backup plan for getting critical medicine that their pharmacy couldn’t deliver. Relative ended up in the ER in a nonresponsive state. Facility was reported to the Department of Health. I do not recommend this facility at all.

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Jean Mahoney

My husband has been at Redstone for 7 weeks receiving rehab after suffering a stroke and I'm very impressed with the care he has received from the staff. Some of the negative reviews talk about staff laziness, and that has not been our experience. The CNAs take good care of my husband, making sure he's clean and comfortable. There is double the staff compared to the acute care facility in Ludlow he was in before coming to Redstone. The rehab therapists are very knowledgeable and encouraging, allowing me to take part in my husband's exercises. They have my husband up and walking on a daily basis, which is wonderful to see! The care staff are very cordial, always acknowledging my presence, calling me by my name. It's obvious the place is not new, but the custodial staff keeps all common areas, as well as the individual rooms very clean. Choosing a rehab facility for a loved one is not easy, but choosing Care One at Redstone was a good choice for my husband. I would have gave a 5 star rating except for the fact that the pureed meals my husband needs to eat are flavorless and there's not much of variety offered from meal to meal. I know there are different circumstances, but I hope this positive review will help people to make an informed decision when choosing a rehab facility for a loved one.

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Maureen Kaizer

When it comes to CareOne @ Redstone don’t walk away RUN! My husband was admitted on October 1st and I could not get him out of there fast enough. The employees on Kensington 2 had more excuses as to why they couldn’t help my husband than assisting. What I observed while I waited in a hallway was a CNA (Pearly) who refused to go into a patient room because the floor was wet (what if they fell?). All she wanted was a clean Johnny and she told her she got a clean one that morning then walked away. My husband wanted a clean sheet on his bed (which had been there for two days) and we were told we had to wait for the next shift to come on because they bring up the laundry! (What if someone got sick-they’d have to wait?). One night for dinner they sent my husband a warm shrimp salad-he refused it and asked for a pbj-they sent up a warm egg salad sandwich. He refused that too. He was a chef by trade and he knows what warm mayonnaise can do to someone! The final straw was when I was in my husband’s room waiting for him to return from dialysis and the resident doctor came in. He didn’t introduce himself and just started asking me questions about my husband. I finally asked who he was and told him he was being transferred out today. I explained just a few of the reasons. His response to me was (and this is exactly what he replied) “ I tell the family members of my patients (fyi he never even laid eyes on my husband) to be nice to the staff-maybe bring them in a dozen donuts and they may be kinder to your loved one!!!! I informed him I don’t reward bad behavior and to leave the room now. These people are lazy, rude and just don’t care. Stay far away from this rehab!!!

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Cassandra Neal

Thank you to everyone at CareOne at Redstone. I flew in yesterday and the Social Worker, Kara helped with all the planning and called me so I could speak with and hear my mom before I could make my trip there. Stephanie took such great care of cleaning and preparing my mom as if she were he own. Purée food was so thoughtfully given my mom. Manny gave my mom a beautiful ceremony with all the CareOne staff as he took my mom away. Many blessings to everyone who serves our families and loved ones. Thank you, Cassandra Neal and Family

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Julie Rivers

A family member stayed here twice for rehab after hospitalization, and we had a very positive experience both times. The facility was clean, and the staff seemed to genuinely care — from the front desk to CNAs, nurses, and therapists. What stood out most was the social work team, especially Dan and Ashley, who went well beyond routine discharge requirements and truly focused on the best path forward. The occupational and physical therapists were patient, compassionate, and dedicated to helping their patients regain independence. I’m grateful for the care and support provided.