C

Cindy Farren

My Mom was at Chestnut Hill for 6 months. She spent the first half of her stay on the rehab side. The CNA’s performed their job well. Desi was great with my Mom. My Mom had dementia and she was not the easiest person to deal with. Mostly when it came to getting her in and out of bed. I always found my Mom cleaned and cared for. When she was moved to the long term side of the building the staff was again very caring. Gwen one of the CNA’s is a no mess around type of gal. Just what my Mom needed as I stated she could be difficult when receiving the necessary care. Darcy the nurse I dealt with the most answered my questions professionally and always asked me if my Mom was comfortable. As the end of life approached the team worked well with hospice and my Mom was kept comfortable the last couple weeks. The hospice team that comes into Chestnut Hill was top notch. Brielle from customer care was ALWAYS there to answer questions. If I left a message she was prompt to return my phone call. I had many visits to Carmela the business manager and she was also very understanding and worked with me to get some of the bills care for my Mom dismissed as we didn’t need it due to my Mom being on hospice and end of life protocol. This building is not the shiniest and prettiest but the bathrooms were always clean and the common area the residents hung around in was tidy and clean. The food must have been good because my Mom ate well the first 5 months she was there. My Mom did not receive any rehab treatment so I can’t speak to that part of the facility. If you have questions or concerns you need to speak up and ask. The staff always took the time to talk to me if I talked to them and asked questions. Yes, people sit around in wheelchairs a good part of the day. I was glad to see my Mom up and out of bed. She was blind and couldn’t walk anymore so that was the way it was for her. If she wanted to lay down they would put her back in bed.

P

Philip Benoit

My recent experience with Chestnut Hill of East Longmeadow was MORE than positive because EVERYONE at the facility provided the utmost in compassionate, first-rate customer service. My 91-year-old mother received outstanding, end-of-life care which ensured her personal comfort while attending to her various medical needs. At the same time, as her sole family/personal caregiver, I was in constant contact with various Chestnut Hill personnel whenever any health-related issues came to pass. Although the last month of her life was understandably stressful, the entire staff of Chestnut Hill (both medical and administrative) provided much-needed and much-appreciated support to both me and my late mother. I'd like to express personal "thank-yous" to Kaitlyn (Physician's Assistant), Emily (Nurse), Stephanie (Nurse), Brielle (Guest Services Manager), and Carmela (Business Office) for addressing my seemingly-endless list of questions and concerns. If you and/or any of your loved ones is in need of the services of a healthcare facility, I would wholeheartedly recommend Chestnut Hill of East Longmeadow ... Phil Benoit Springfield, MA

H

Hassan Sheikh

My father was admitted there twice this year in 2025, once in January or February and in October. The caseworkers , the PT’s and the occupational therapist were all nice and with great attitude. They were very helpful, especially , Brielle and Patty were extremely wonderful. They were always in touch with me giving me updates about my father. Their attitude was phenomenal and they took good care of my father and reported all his Information to me when needed. Also, the nurses were nice. Also, I recommend this place to everyone.

D

Debbie Weckerly

My mom was recently a patient at Chestnut Hill Rehab. When she arrived there she was pretty sick. The staff there was very helpful and caring and had her feeling better in no time. She worked with the physical therapists and we saw a lot of progress they had her up on her feet and moving in no time. They have given her the strength and the tools needed to be able to be do things ahead of time hadn’t been able to do in a while. The social workers made sure that she was well taken care of. A special shout out to Brie for making sure to get her in with a roommate that has now became a good friend. Any time I had questions or concerns Brie was there to help us navigate it all. The nurses and aides were so amazing I can’t thank them enough. The family of Jackie Balsom

M

Mickey LaNena

My loved one had a wonderful short term rehab experience. He was here for a week and Therapy staff went above and beyond as well as the nursing team. I would recommend this facility to family and friends or anyone who may be seeking short term rehab for themselves or a loved one.