Highlands, The is a Medicare-certified nursing home located in FITCHBURG, MA. CMS overall rating: 4 out of 5 stars. Google rating: 4.7 out of 5 from 311 reviews. Accepts both Medicare and Medicaid.

Highlands, The

fitchburg, MAMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

335 NICHOLS ROAD

FITCHBURG, MA

Worcester County

Service Area

This nursing home is located in Worcester County and serves residents in the MA area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

LIFE CARE CENTERS OF AMERICA

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.41 / Industry Avg: 0.75

âš  Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.83 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 26.3% / Industry Avg: 20%

âš  Above average (lower is better)

All Nursing Staff Turnover RateFacility: 24.1% / Industry Avg: 35%

✓ Below average (better) (lower is better)

Google Reviews

4.7
311 reviews
Lana FLeming

Lana FLeming

The woman at the desk was very welcoming and helped me check in and find my friend's room. The nursing staff on the 4th floor were very helpful also whenever I needed anything. Thank you very much . Everything is nice and clean.

Verified Google review
LINDA BUCKLEY

LINDA BUCKLEY

The Highlands is in a lovely setting, with a friendly, bustling staff . My husband had just arrived there, and I could see the CNA’s and social workers scurrying around to determine his comfort level and needs, coming up with pain meds and a walker almost as soon as he arrived. However, as time went on, my husband fell twice in the bathroom injuring his head badly enough to need hospitalization. We ended up withdrawing him from the rehab program.

Verified Google review
Karen Sahagian

Karen Sahagian

The Highlands recently cared for my father. His stay was in Hospice and although only there a brief time, the entire staff could not have been kinder. They were so attentive to his needs as well as ours. All we could hope for in providing a comfortable and peaceful passing for my dear Dad. Thank you all so much for your care and understanding at a really difficult time.

Verified Google review
Linda Zichelle

Linda Zichelle

The Highlands is a well run facility that is organized with a great staff who greets you upon your arrival. The staff working on the floors are friendly and you can tell they care not only about their patient, but about the patient's family.

Verified Google review
Leila Joyce

Leila Joyce

My mother transferred to the Highlands for short term rehab after her hospitalization. We chose the Highlands based on her experience during her aunt’s stay years ago and the google reviews.I called and spoke to Cathy in admissions to inquire if a bed was available and provide insight to my mother. She was compassionate and understood my concerns. We had a pleasant initial impression when greeted with a friendly face at the front desk on the evening of her admission and the next morning. The facilities looked and smelled clean although a bit strong of cleaning agents for some who may be sensitive to strong odors. Linda performed the initial intake and recognized my mother from her visits while her aunt was here. She was kind to my Mom and answered all our questions and greeted me the next day by name. Overall, people seem happy to be here and are kind to the patients. So far, we are happy that we chose the Highlands.

Verified Google review

Reviews from Google Places for Highlands, The. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.