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Alexandria

Do NOT send any friend or family member here. My mother has been showing signs of a stroke for three days now. It was first alerted to staff on Friday. It was communicated a doctor would see her but they never came. Fast forward, it is now Sunday and I’ve received the most inconsiderate treatment from the male nurse who is in charge. My mother called me with more worrisome symptoms. I attempted to call the home multiple times and was left with no answer, the phone picked up and hung up immediately, or sent to voicemail. I called my mother back and asked her to give her phone to a nurse so that I can speak to them. The nurse brushed off the request. When finally coming back to her room, I requested again that I speak with the nurse and verbatim they said “I’m not interested in a phone call.” Absolute disgrace and disgusting treatment to a patient. Do NOT send your loved ones here.

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Shernett Williams

The staff was and is very good to my mom, the Therapy department is excellent. The nurses Are very knowledgeable overall it’s an excellent place to be for rehab.

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Jasen Jacobsen

My dad is there after suffering a stroke. The place looks nice but his experience has been horrible. His wife brought him a bunch of clothes. They all disappeared. Staff says, “we’ll need to check with laundry”. There’s a big sign in the room that the family will do laundry. The guy in the bed next to him fell out, hit his head, and had to go to the hospital. When the staff changes or cleans him, they don’t put the call button where he can reach it. He has resorted to turning the TV up very loud until the nurses come. All he wants is to get out. He is very frustrated and depressed. To add injury to insult, he wound up back in the hospital severely dehydrated with his blood pressure going crazy. Bed ridden person they didn’t make sure was staying hydrated. Inexcusable.

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Josie Soraghan

The 1 star is because 1 nurse was nice enough to give my friend a dry erase marker to use to change the date from Thursday July 10 to the 13th and Sunday. This helped alleviate her confusion as to the day and time. We tried to chat in the room but both remotes control 1 tv and can't be lowered. My friend, the resident suggests the day room or lobby. The stench by the dayroom and the loud TV forced us to what appears to be a lovely lobby. We were there maybe 3 minutes, with another resident, and we were told we were "too loud" by the person at the desk...guess we interrupted her visit flirting with another resident!! If this is REGAL treatment, the king and queen in charge can leave me outdoors where the place smells good!!

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Patricia Sanzo

My 94 year old Dad stayed at Regal for rehab after hospitalization for a fall. The nurses & aides were very professional, vigilant, caring, respectful & empathetic. The admin staff & social services staff were in communication regularly. The food was tasty & nutritious. The rooms were very clean. Overall it was as positive an experience it could have been under the circumstances.