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Christine L.

Worst experience ever!! Call lights take almost an hour to be answered to request meds then another hour to get the meds. Not to mention the mice and cockroaches. The food is inedible so the only reason to go there is if you want to lose weight. And most of the staff have awful attitudes and are in the wrong field.

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Raymond Platt

My mom is at Northwood and I recently visited her and she needed to be changed and cleaned up and the first nurse we asked had a terrible attitude and she said I can't stay here all day, that's the worst thing to say to the person you are supposed to be taking care of, I was so angry when she had the nerve to say that, she has no patience for the elderly people she needs to go work somewhere else, you get paid to deal with these elderly people if you dont want to do your job go elsewhere, and I will be reporting this person, you know who you are and you should be ashamed of yourself😡

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William Robbins

My grandmother was here for two weeks after she had a heart attack. The facility isn’t the best in the first place. Going in, I had found medication just laying in the ground next to her bed. Nobody could tell me if she missed meds. She was diabetic as well and one time, she was so lethargic and loopy when I went in. She couldn’t even register that I was there. I asked the nurse to check on her and her blood sugar was dangerously low. They gave her something to get her sugar levels up and after a bit, she was cognitive and was happy to see me. How do you guys get away with how much you neglect patients? If I hadn’t noticed and said something, how long would it have taken for her blood sugar to be checked and treated? I will never recommend this facility to anyone and will actively mention to stay clear from it. Never mind the fact that I had to repeatedly call to get someone I could pay the bill with. I never should’ve paid it. Do better. You’re responsible for people’s lives and loved ones. (My grandmother also mentioned being threatened by one of the nurses when she was trying to tell them she was scared)

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Ana Silva

My cousin is a patient living in your facility. I live far away and had lost touch with him for many years. I was recently reconnected through the Ambassador program. Nadia has been instrumental in caring for my cousin and facilitating our reunion. I have been able to see and speak to my cousin through a social media platform, with Nadia's assistance. She is kind, caring, and takes excellent care of my cousin's needs. He is looking well cared for and healthy. I hope this program continues and is able to help more families in the future. Much appreciation from me and my family!

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Maria McGarry

My father had a stroke in August and is now under the care of Northwood after leaving Encompass. My family is thankful for the ambassador program as my father does not speak English, this program has made our lives easier and bearable as we are not able to visit. I can see how happy my father is when he is with Nadia (one of the Portuguese ambassadors), the pictures we have been receiving along with the daily face time visits cannot be put into words. My family is truly touched, it has made such a big difference in our lives. Good job for thinking outside the box and find a way to serve the patients with whom the primary language is Portuguese, making them feel at ease, comfortable. They are very positive, caring and happy ambassadors, which is great for the well-being of the permanent residents and those who are in recovery, you can tell they really love what they do and that makes such a big difference. I know that everyone is doing the best job possible, I chose the facility simply because of the reputation of its PT staff, having an ambassador program is a bonus. It does set the facility apart especially during these difficult times. It would be great if the facility had more ambassadors that could work on weekends as well. To be honest it is one of the best things I have encountered and something all facilities should implement, we are truly great-full The family of Osvaldo Espinola