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Kam M

A staff member abused my father who is already in a lot of pain. He is also suffering from delirium. My fathers roommate was also assaulted by the same staff member. My father is traumatized and now his mental state is worse because of this incident. The police took a report and I was informed that the staff member in question was relocated to a different floor, and was going to be trained again. In my opinion, this man should be fired immediately for assaulting several patients. I have worked in healthcare for 20 years and I am appalled at what I have observed at this facility. My father is paying 16 thousand dollars a month out of pocket to be CARED for, not abused. A nurse named Trishi who sits at the nursing station, is also the rudest human being I’ve had the displeasure of speaking with. Every time I asked for assistance for my father, she acted very dismissive, hostile, and condescending. It was unprofessional. She treated me like I was an inconvenience. My poor father sat in a soiled diaper for well over an hour and still wasn’t changed by the time I left to go home. This can lead to infections and these people should know this. I am completely and utterly disgusted with this facility that should be treating patients with kindness, compassion, and concern. There are a couple of staff I spoke with who had the patients best interest, but this should be a non negotiable with every staff member who works there. No human being should be treated in a way that is demoralizing, especially when they are already in a state of vulnerability, and what I’ve witnessed is completely unethical.

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Carol Claybrook

My mom is currently at the Reservoir Center in Marlboro. The lobby looks like a hotel. Very welcoming. The staff that we have dealt with are very nice. I brought my 2 year old granddaughter to visit my mother and everyone made such a fuss with her. Invited her in to the group room to do coloring and puzzles. Very pleased with the care.

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Lillian MacNeil

Any time I was patient there the Nurse were great The CNAs were wonderful and caring the PT and Po were very caring and took care of you couldn't ask for more caring and wonderful people.. When I visit now I get the most beautiful welcome from everyone telling me how great it is to see me and how wonderful it is to see me to come back and visit.. The Reservoir is a very good Rehabilitation center I'll always recommend to everyone.

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Deborah

My Mom was on hospice not of family's choice & they dumped her at a hospital, never notified the family who were there everyday. The Dr in ER said this is neglect. Facility (the reservoir Marlboro) were trying to get custody of Mom. I have documents to prove it. Beware! I wish I could put a negative rating. Wouldn't send my worst enemy there.

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Janeen Perry

I visited my sister today at The Reservoir in Marlborough . The staff was very pleasant and helpful when questioned concerning my sister’s health. I watched as they interacted with patients, their care was compassionate and sincere bringing me comfort and a smile.