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Sara Cos.Art.Gaming

DO NOT PUT YOUR LOVED ONES HERE!!! My father recently was in the "care" of the staff here. He has metastasized cancer literally in multiple places in his body INCLUDING his liver. Keep that in mind. Recently his already short stay was cut short by the staff forcing him out. The reason? He wouldn't do physical therapy. Now remember what i said earlier? His cancer is in his liver (among other places, like his head). They want him to do stretches that would move his legs around and jab his legs and knees into his stomach and his LIVER. So obviously being in pain from the METASTASIZING CANCER, he said he can't. So they didn't let him stay the full month he was given. The staff is so rude and inconsiderate! Hes dying! Give him a damn break! The staff are so lucky he talked me out of yelling at a higher up because i would have. Im still debating calling the health department. this place is hell. STAY FAR AWAY!!! Trust me anywhere is better. Thats why my DYING father is now living in his car again. This place should be shut down. And don't bother calling them directly they'll run you in circles UPDATE I have since received a phone call and yes I see what has been left on my original review. He doesn't have anyone left who can take him so shame on you for assuming. We aren't all as lucky. Also you should be more sympathetic with people in constant pain from CANCER. Also he was sent away with incorrect medications, like GERD medication when he's never had GERD. Also he had a diabetic crash there when hes never crashed or spiked before ever. Maybe not as "unprofessional" as they think but definitely selfish and rude. Maybe if your facility gave a damn about serious matters he would have stayed. Don't contact me again

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Madison Rivard

I am writing this review to formally express my deep disappointment and concern regarding the care my great-grandmother received at Medway Country Manor Skilled Nursing & Rehabilitation. Our family entrusted this facility with her well-being during a vulnerable period of her life, and unfortunately, the care she received fell far below acceptable standards for a skilled nursing and rehabilitation center. One of the most alarming issues was that my great-grandmother was prescribed the wrong medication. This is a serious and potentially dangerous error, particularly for an elderly patient with complex medical needs. Medication management is a fundamental responsibility of any skilled nursing facility, and this mistake caused our family significant distress and concern for her safety. Additionally, staff consistently treated requests for basic care or assistance as an inconvenience. Whenever we asked for something on her behalf—whether it was related to her comfort, care, or daily needs—we were met with resistance, delays, or dismissive attitudes. It often felt as though helping her was considered a burden rather than a responsibility. Despite repeatedly informing staff that my great-grandmother was nonverbal, my grandmother was given an extremely difficult time when advocating for her. Rather than showing understanding or compassion, staff appeared frustrated and unreceptive. This lack of acknowledgment of a patient’s communication limitations reflects poor training and a troubling absence of patient-centered care. Throughout our visits, staff members were frequently observed on their phones, seemingly disengaged from their responsibilities. This raised serious concerns about attentiveness, supervision, and overall professionalism, especially in a setting where patients rely entirely on caregivers for safety and dignity. Another distressing issue was the disappearance of my great-grandmother’s personal belongings. Items that were clearly brought with her to the facility simply vanished, with no accountability or explanation provided. This further eroded our trust and added to the emotional strain placed on our family. Despite being in a rehabilitation facility, my great-grandmother was confined to her bed and was never placed in a wheelchair. There was no meaningful effort made to support mobility, positioning, or rehabilitation, which is deeply concerning given the facility’s stated purpose. Perhaps most heartbreaking of all was witnessing the emotional impact this treatment had on her. She was made to cry due to how she was handled and spoken to. Staff were physically rough with her at times, showing little gentleness or empathy. While staff members often spoke in a professional tone, their actions told a very different story one marked by unprofessional behavior, lack of compassion, and disregard for her dignity. Overall, the care provided at Medway Country Manor Skilled Nursing & Rehabilitation was unacceptable. While professionalism was sometimes conveyed through words, it was not reflected in actions. The experience left our family feeling unheard, disrespected, and deeply saddened that our loved one was treated in such a manner. I strongly urge the administration to reevaluate staff training, accountability, and patient-care standards to prevent other families from enduring a similar experience.

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Sabrina Ricci

Don’t trust your family members to come here if you want proper care bc I promise you won’t get it. Things “vanish” more like get stolen. They don’t tell you anything, if family member gets sick you’ll never know. Gave my mom the rudest attitude when she was explaining my grandmother is Non Verbal. They don’t even deserve a 3 star rating be lucky a 1 star. Everyone is always on their phones and pay no attention. You ask for assistance and they just roll their eyes like we are a bother. Most unprofessional place. Absolutely Disgusting and a disgrace. And I’ll deff be recommending people not to come here unless last resort.

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Richie Soares

It’s absolutely terrible that one person ( Helina) has to ruin the reputation of the entire facility! This person does not belong in this type of field!! The PT team that I needed the most help with go above and beyond their call of duty. They are extremely kind as to much of the rest of the staff here. I will add photos! Update- There was one day I was waiting for my daily medications which was good to take in the morning. At 11 am there was still no medication brought to me so I went to the front desk. The person that was giving the medication that day was a temp. I tried to be understanding because maybe she didn’t know the system, but I was told by the staff it was not her first time. She finally gave me my medication but said she couldn’t find one medication that I take daily which was important. I spoke to a supervisor and she was able to find it and told the aid the she didn’t see it. She gave me one pill which was half of the dose and walked away. I asked if that was the correct dose as walking away and she had to look it back up again and said “oops”!! There are a lot of people there that would not pick on something like this! I would also like to take note that my roommate had a lot of difficulties with his arms and legs. My roommate had cleaned himself and just needed an aid to help him get dressed. He pressed the call button and no one came. At the point he went to the door with a towel wrapped around him and asked for help. An aid finally arrived and told he to go back to his bed because it was 6:45am and that he would have to wait until 7 for the new shift to come in??!! This type of behavior did not surprise me. But, there were many aids that did care and wanted to help. This facility really needs to evaluate ALL of their employees besides the PT team!! Instead of some people hiding on the phone or using the work computer, the should be attending to the patients! Do NOT send your loved ones here. I was there for a total 9 1/2 days and they charged my insurance close to $5,500. It's sad that there is a person under "Medway Manor" and give itself 5 stars to boost it! Also, you have a person stay for a short stay, don't let them do your laundry. I understand they have to put your name tag but it is heated to every item you have and when they try to remove it, it leaves the sticky residue on your clothes that is now impossible to to take out. Brought it to managements attention and I was told " well at least it's on the inside". Ask a cleaning company for another form of tagging the clothing!! How hard is that? -Medway Manor, there is more I can even add if I wanted to. You find it interesting that I updated it 7 months after but I also find it interesting that you reply nearly a year later. No one called to see how I was doing after being discharged. That person was not doing any work! They would actually take the visiting chair out of my room since it was the last in the hallway, sit there and be on their devices all day! You clearly implement the policy all over the walls but that was not what I saw and heard!! If you folks have done an overhaul of your policies, a lot of the employees there, and I am very glad for the residents there because mine was extremely stressful, painful one to endure!

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Russ Whinnem

My Mom has been to the Rehab side of MCM multiple times in the last several months following a few hospital stays. I would like to compliment the staff as being tremendously caring towards her each time. Each staff member that treated my Mom did so with care and dignity. A few even went above and beyond their normal duties to make sure she was comfortable and safe. The PT team was diligent and dedicated to improving her mobility and strength, and met personally with our family on more than one occasion to discuss their plan and give recommendations. We always felt heard. And the Director of the facility, Bianca, is a true angel who helped us out more times than we could count as my Mom's hospital trips from home recurred, often speaking with us after hours and on her own time to make sure my Mom was taken care of. Thank you MCM for treating my Mom, one of many patients that are under your care for Rehab, so lovingly.