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Alan Carlsen

My mom had a fall and broke her hip at the end of October. She had replacement surgery and was sent to CareOne in Millbury for rehab. I thought things went well for the first couple of weeks as she was showing signs of improvement but seemed to also show signs of cognitive decline. We asked that she have a cognitive test around Thanksgiving. They gave her a BIM test which was nothing more than giving her a few words to remember and seeing if she could recall those words later after a conversation (far from a cognitive test). Around this time we began to receive discharge notices. She was nowhere close to being able to walk at this point and we appealed this decision. We won the appeal only to receive another discharge notice 2 days later. This went on thru 6 discharge notifications with the last one coming on Christmas Day. She also got very sick while there. I asked them for a flu/covid test and a chest xray. The nurse listed to her breathing with the stethoscope and said she was fine. I never saw the doctor check on her. We had appealed the final discharge notice twice as she still wasn't able to walk, transfer from wheelchair to bed or toilet. The appeal paperwork came back saying she could walk 30' and had no problem transferring and now we were responsible for the last 12 days at $750/day. We got her out of there and brought her to another facility where they tested her and she had Flu type A. She is now in the hospital treating the flu and helping with her breathing. There were some good people there especially the physical therapists and a couple of the nurses. I would try to stay clear of the place as Care should not be in their title. Most days we visited she would be just sitting in her room in front to the tv. Seems they didn't try too hard to involve her in any activities.

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J

It’s a scary thing when a family member has to go somewhere to rehabilitate or stay long term. I was very, very pleased with the staff, facilities, cleanliness and the caring You’re not a number there, you’re a person. If I ever needed this type of service, that would be the only place I would want to go.

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Angela Giorgio

I would like to thank Darcy his lpn for being always pleasant and quick response. She is wonderful. Also Josh Kevin’s ot. He was great and Micheal the pt who took the time to explain things to us

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Ginni and Bob Mitchell

We had a productive and informative meeting for the care of our Aunt. Emily, Jenny and Ala were so helpful in answering our questions and concerns. They carefully listened and guided us to create a perfect plan for her care. They were very prepared and created a positive and comfortable atmosphere for us. Thank you again for your attention to details for our Aunt. Virginia

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Sue Adams

We visited with an old friend and he seemed very content! He was clean and comfortable. He didn’t like his lunch but had enough to fill him! Two different nurses came in while we were there asking if needed anything. One made him a cup of coffee and knew how he liked it! Your facility is very clean and we felt confident to leave him in your care!