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Tameika Marks

After suffering a brain aneurysm, my uncle was sent here to recover and regain his strength. Since he has been there he has been attacked by another patient and had all of his clothes stolen. My grandmother called to inquire about the clothes and they kept saying they were in the wash. My cousin went to laundry and lo and behold, nothing. Moreover, everything was new and didn’t need to be washed in the first place. Whoever took the clothes only left two mismatched socks and a sweat jacket. So upon hearing that the clothes weren’t in the wash my grandma called and asked to speak to administration. She was connected to “Carl.” She left a message. This was three days ago. She has yet to hear from Carl regarding my uncle’s belongings. Which isn’t surprising as they lack communication with the family regarding progress and treatment anyway. Furthermore, don’t insult us by giving me the same number she already called in a generic response on this platform. Just call my grandma back and reimburse her for the clothes that were stolen. We can provide receipts. Needless to say I am disappointed in this facility.

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Nanci Newton

Where to start... Shannon my loved one's nurse was so kind and helpful getting her settled in, Jim the social worker answered our questions and was always there to chat, Ali the OT was so articulate and informative, basically everyone has been so kind and incredibly professional. It has been an unbearable journey at times wondering if things would improve and their encouragement has been a gift. I want them all to know how much they are appreciated.

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Tina Acker

The staff at care one have such big hearts. They took excellent care of my loved one during his last few weeks and I really felt like, they cared about him as a person. Although he was only able to take advantage of their care for a couple of weeks, during that time I felt that each individual caring for him was doing their absolute best. They always give him hope and encouragement! It was a staff member at Care.One that realized he was in distress on his last day and immediately had him transferred to the ER. I will be forever grateful that his last days were made as positive as possible by the staff at Care One.

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paulina kislyuk

I am very happy with everything at CareOne. All employees from admin, nursing and aids to food and laundry are doing an excellent job. I am a frequent visitor, I always take my mother around for a stroll and all personal we meet is greeting my Mom by name. It's so heartworming! My family and I greatly appreciate all of you and the excellent job you are going day in and day out YOU REALLY CARE!!!

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Cindy Cowles

Do NOT let your loved one be admitted to this institution! Everything looks good on paper….. but in reality my husband received deplorable care there and ended up being transferred to the hospital. There is absolutely no communication between departments and myself and my family felt that the staff was not honest with us.the food is disgusting and my husband lost approximately 30 pounds while there. The licensed nursing staff act as if it is below then to assist the CNA’s in patient care. Instead of helping my husband get propped up in bed an LPN pulled the curtain around his bed. OUT OF SIGHT OUT OF MIND , seems to be their attitude. I could go on an on , but I believe you all get the gist of our horrific experience at Care One in Northampton. God bless all of the clients that have no other option but to be there.