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Marie Ann

If I could give this place a 10 star I would.. My mom’s been here a while she has the best treatment they are all so kind & caring ! When I call as I live across the country all my questions are answered they do not rush me off the phone they explain everything that’s going on with her ! They are calming with her anxieties Mom needed a new mattress they had it with in 20 min! I feel like River bend is a private treatment center with all the excellent care she gets . She looks forward to home once she’s well I’m so glad This place was recommended to my family. I don’t understand the few negative reviews? My brother & his wife are there daily they too are so happy Moms in such a great place! Ty River bend and to all the staff you help turn a stressful situation into one of peace of mind !

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jen ryan

My mom is being discharged this Saturday. The staff has been amazing and so caring to my mom. I was hesitant when looking at these reviews. In my experience there has been nothing to support the bad reviews. The facility is older but clean. The most important thing was the care in which I have been very pleased. These decisions are not easy and they made me feel very comfortable!

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Barry's Auto Body

Riverbend of South Natick is the third nursing home my mother has been of which the first 2 were horrible institution like nursing homes with horrible care. After my mom’s experience with the other 2 nursing homes I researched and visited alot of nursing homes before I made the decision in her best interest to move her to Riverbend of South Natick. She has been here for 9 years and for good reason she has stayed here. Unlike other places, you can actually speak with the owner if you have questions and he is very diligent, kind and considerate of your needs. The nurses and staff are all kind and attentative and make sure she is neat and clean and the food is very good. It is like home here to my mom not only because of the very homelike atmosphere because it is actually a very large home renovated into a nursing home but because of the care and attention she gets and the other residents here are so nice that she is friends with. The activities director is the best! He does alot of variety in his activities and engages everyone. All positive things to say about Riverbend of South Natick. I highly recommend you come check it out when you are making a decision for a nirsing home for yoir loved one.

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Bryan Kujawski

My father had a wonderful experience here. Warm and welcoming, homey environment. He felt like every staff member really cared about him. His needs were met and he recovered quicker than we anticipated. Thank you to all at Riverbend!

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JZippy

This place is a nightmare. Believe all the bad reviews. My mom was a resident less than 2 weeks at Riverbend before we moved out. Technically, she lived there 2 nights as the rest of the time she was in the hospital. My mom, a type 1 brittle diabetic w/ dementia, was served 6 (out of 6 total) non diabetic meals at Riverbend during her brief tenure. It was understood that my mother requires special meals, blood sugar monitoring & insulin administration & daily medications dispensed timely according to her medical plan. The first 24 hours, mom was given a non diabetic meal for dinner & breakfast which triggered a diabetic reaction causing her blood sugar to spike to 400 & then 500. Waiting for her sugar to regulate, I asked the NP why mom was given 2 non diabetic meals & she giggled, shrugged & said "First day". Then a nurse asks mom (WHO HAS SOME DEMENTIA), "Have you had your morning medications yet?" As she stands with pills in her hand. I asked, "Why are you asking her if she has had her morning meds? How do you not know this?" Then she checks the computer to see if mom had her meds. She hadn't. It was now 11:00 am and mom's meds were to be administered at 8:00 am per her medical needs. The nurse drops the pills on the floor & says, "five second rule" & puts them in mom's mouth. When I ask the NP why my mom's meds are dispensed 3 hours late, she giggles & replies, "First day". Meanwhile, mom is deteriorating to the point where I ask for someone to call 911 & they wait & wait & wait & finally, they call. Mom went to Hospital who then transferred her to Brigham & Women's to their cardio unit where she stayed for 11 days. According to the cardiologist treating mom, the stress of the move coupled with the blood sugar spikes from the non diabetic meals caused mom to have a mild heart attack but also set off a cascade of events resulting in difficult to control blood sugars & Diabetic Ketoacidosis which can be fatal. Mom’s sugar fluctuated from 67 to 622 during the course of this correction. Numbers that can lead to coma or worse. As Mom was being wheeled out on a stretcher, a nurse & the Social Services Director were laughing hysterically at the nurses station telling funny stories. My mother wasn't even out the door yet to the ambulance. After 11 days in hospital, mom was released & we mistakenly returned to Riverbend where she was promptly served a non diabetic meal. The next day I went to visit mom & saw she was given a non diabetic meal for breakfast. I asked, “WHY IS SHE BEING SERVED NON DIABETIC MEALS?" to which they replied "I'll go tell the kitchen". I visited again before lunch & learned she was never given her insulin for her diabetes within the time needed to consume food & was only given HALF THE DOSE required! As a result, my mothers blood sugar dropped to 53 - a number that can be coma inducing or fatal. My sister called & spoke to awesome nurse Justin who corrected in the system that mom is a diabetic & to receive diabetic meals & addressed the timing of her insulin distribution. Later than evening, I stopped by again to see mom & found her eating for dinner ANOTHER non diabetic meal. I packed up my mom & moved her out. The next morning, mom’s sugar reading was over 400 & she was unresponsive. I called 911 who registered mom's blood sugar to be 500. They admitted her to Newton Wellesley hospital. I emailed the owner who expressed his horror & I requested a refund as we paid $600 a day & mom was only there for 2 nights out of the 14. He then ghosted me. I CAN confirm this bad review w/ receipts, photos, recorded history on her diabetic monitor showing the spikes & falls that correspond with the metabolism of the food served, the medical discharge papers from the hospital that outline what transpired & the impact on mom, witnesses to an employee's admission that she was repeatedly served non diabetic meals & to the rude, unprofessional & completely dismissive staff behavior. DO NOT MOVE ANYONE IN HERE. *SNF in the discharge papers below is Skilled Nursing Facility. Which Riverbend clearly is not.