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Ellen Stone

Needs an Elder Abuse Investigation. Fod rating= 0 Dinner: 39 beans;3 slices of hotdogs.. all from a can. Also canned pineapple instead of Fresh Fruit for days. Patients having no water; sitting in own urine for hours and waiting an our for a response to the alert bell. PT program is not a program; thrown equipment on floor in dining hall; 20 minutes every other day of practice getting to and from toilet for 4 weeks. So many other Massachusetts agencies should be brought in as well.

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Boston Traveller

If I could give ZERO STARS, I would!!! My grandmother was moved to care one after about a week and change in Emerson hospital for RSV. In her time at CareOne, she did not improve from her state in the hospital. The reason was clear after we asked for a care log and realized that she was getting PT *maybe* once a day, with entire days of none. She ended up getting released for "lack of improvement" and after another ultimate hospitalization, got replaced at another location where she improved significantly in comparison. At CareOne, she also would be left to sit in adult pull-up diapers for HOURS without being changed, even after calling for help to get to the bathroom. When asked to call us for certain updates, we were often not updated at all and couldn't get in touch with the right people to answer our questions. I will say that some of the staff were helpful to talk to (mostly in admin), but it is clear that this facility is doing the bare minimum of care in a way that likely means plateauing or getting worse rather than getting better. They also do not warn you if someone is plateauing, so we were very surprised when my grandmother was told to be out by the end of the week for that reason. There is no real conversation of how they can adjust to any care needs. We will never recommend CareOne in Concord. As a side note, they have a bunny on the second floor but every time we saw it, it was in a room hiding under a table in the corner, so I'm a little worried about how that bunny is doing. Cross-posted on yelp.

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Diana Belanger

Terrible care! My sister had a higher risk of falling there than at home. The staff we interacted with was not friendly nor were they helpful. We spent an entire day with my sister and not once did someone come to check on her. Her alarm kept going off because she was a fall risk and no one came. She fell the first day and never notified anyone! They just put it in her record. Never send a loved one here!

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Lisa Lindsay

My dad just spent three weeks at Care One after a 10 day, stay in the hospital with pneumonia and a serious UTI. The care he received was outstanding. Not only was he up and ready to go at the time we were told. Everything was ready medications, paperwork and personal belongings.After almost a year stay at a previous Care facility. I feel like we know what good Care looks like. He was able to get in and out of the car his legs were strong. It was clear that he had excellent physical therapy and occupational therapy. I highly recommend Care one for your loved ones. Care one did more for him and three weeks then the previous place that he was in for almost a year.

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Caroline Pepin

My grandmother stayed at CareOne Concord for a short-term rehab when she had Covid. She is 94 and she had the best experience there. The staff were kind, attentive, reassuring, and supportive. My family felt so comfortable having her there while she was recovering from Covid. I am so confused reading the low star reviews for CareOne Concord. I couldn’t have been more pleased with my grandmother’s stay. The staff were incredible, the nursing was top-tier, and the food was great. I would feel comfortable and confident sending any family member or friend to CareOne Concord for rehab. I am so thankful to the team there for their amazing support through such a difficult time.