WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER is a Medicare-certified nursing home located in WEBSTER, MA. CMS overall rating: 2 out of 5 stars. Google rating: 3.1 out of 5 from 45 reviews. Accepts both Medicare and Medicaid.

WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER

webster, MAMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

745 SCHOOL STREET

WEBSTER, MA

Worcester County

Service Area

This nursing home is located in Worcester County and serves residents in the MA area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

ATHENA HEALTHCARE SYSTEMS

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.72 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.22 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 31.6% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 47.7% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.1
45 reviews
Ashley Bosse

Ashley Bosse

My mother has been at Webster Manor for a little over a month. There has been a few phone miscommunications but overall the staff seem to care. As soon as they thought I was worried they contacted me and resolved all the issues I was having that were in their control. They said they would keep me updated until her discharge because they got her permission. Blessings

Verified Google review
Chuck

Chuck

Staff is very considerate for anything I need there always quick to help myself and others certainly not perfect but hey who is you know except for me lol food is ok sometimes but if you don't like it they will do what they can to get you something else but overall the manor is a good place the rehab staff also included in this. All around a great place.

Verified Google review
Ann Johnson

Ann Johnson

Activities are great but need more funds to the supplies we need. I love doing all the activities they offer. Tammy and Laurie and Bryana is the best. We would have a long boring day without the Activities.

Verified Google review
Victoria Powers

Victoria Powers

This is a loved ones nightmare!! My husband got a phone call from memorial hospital late at night. They told him that they we're prepping her for Surgery! He said, " What are you talking about? " They told him she was bleeding, and Webster Manor sent her here. Webster Manor never contacted him, or me? Or his Dad. And we can confirm this with phone records! The surgery was not a success, and the next day we had to make that horrible decision. She passed. Webster Manor robbed my husband to be with his mother conscious for some hours. My mother in law must of been so scared! It gets worse. A few days later, they sent him an email saying:: WE ARE SORRY FOR YOU LOSS, HERE IS HER FINAL Bill!. Not seperate emails. I pray this does not happen to another loved one!

Verified Google review
Amanda Henry

Amanda Henry

The staff seem very nice maybe over worked. I didn’t think the entire floor smelling like pee was very cool. Came back to visit two weeks later. Again staff is wonderful but the entire facility smells horrible of urine. Once you get off the elevator it hits you in the face! So disgusting. Also noticed they didn’t have the air conditioning on so now it’s hot and smelly!! Also noticed a nice ceiling tile all bowed out and soiled about to fall through any day now. The grounds outside have not been kept up. Kinda sad!

Verified Google review

Reviews from Google Places for WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.