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JB Tatis

My mother passed away in this facility after 1.5 years here. During that time, we witnessed drastic and necessary improvements in many areas. It's not perfect and yes, personal things get lost - but it's unrealistic to expect otherwise at a facility dealing with Alzheimer patients. There are a lot of good-hearted people doing a job that is very hard and not well compensated. My family and I are very grateful for Robert's guidance and the team's efforts during a very difficult time.

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Deborah Cody

This is a very poorly run facility. Although a few of the staff are there because they truly care about the residents and want to do their jobs, it's also clear the others are only there for their minimum wage paychecks. My family member has gotten so much worse since being admitted to this facility, W. Newton Healthcare and his "wife" does nothing to find some place better. The one star review says it all. These residents trust and depend on you. You all chose this job, including the Administrator, so do better. If anyone has a loved one in need of nursing home care, do all you can to avoid this one.

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Sherry Z

My mother has lived at West Newton Healthcare for a couple of years and just passed. At first, I was concerned due to her language and hearing limitations, as well as frequent staff changes. Since 2024, and especially after new management and a new Nurse Director came on board in 2025, the improvement has been remarkable. The staff are now caring, friendly, and attentive, providing more personalized care. The nursing assistants are also wonderful. I truly appreciate the positive changes and feel much more at ease. Please keep up the great work.

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Barbara Alvarez

I do not like to give bad reports about any facility especially where there are workers caring for the the elderly. That's not easy to do I know. I was my dad's care taker for three years or so, he had Alzheimer's. It's sad! He pasted June 9, 2023 in the early am. Anyway, I never had any plans to put my Father in a facility especially this one. It's smells, it sticks, it's dirty and not one resident looks clean or very groomed at all. My mom has passed many years ago and her husband John is at West Newton healthcare. He's not a easy person to deal with and doesn't want anyone touching him to groom, shower or clean. John's a difficult person to care for. I know this! My Sister and I care cus he is a person. But, it's for our Mother more so to make sure her husband's cared for and treated the way he should be. Faith my Sister and myself have asked the staff so many times to please call us when he's being difficult so that we can go in and talk to him about getting showered, groomed and cared for that is important. No one has ever called me or Faith to let us know. So when we or one of us goes in to see him his nails are really long keeps scratching himself, not showered, he's not shaved. Infact, he has a full face beared of hair. The last times John has been moved from FL 3 to 1 to 3 and back to 2 again he's stuff goes missing: Cell Phone, Chargers, Clothes and The worst is my Mother's picture goes missing it's a big picture so it can be seen, idk y wouldn't all his stuff go w him. Because they don't care. They do there job whatever it is and his belongings don't matter. Not to mention the phone system is the worst old system andno one answers the phone or there kept on hold for way to long. Obviously, I'm not very happy with them but that's where John has to be unfortunately we do the best we can with him and Faith cuts his nails now. I do appreciate the Nurses and Care Team taking the best care they know how I can't imagine doing this job for 8 - 10 hour shifts. They just need to listen, follow through and they must clean more and inefficiently.

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Kevin Riley

I’ve volunteered at many healthcare facilities across the country, and West Newton Health Care has truly been one of my favorites. From the moment I walked in, I was greeted by some of the most caring and compassionate staff I’ve ever met. The Executive Director, Robert, leads with grace and deep knowledge, and it’s clear how much the staff and residents respect him. The entire team reflects that same warmth and professionalism. I’m honestly surprised this facility is rated so low—my experience was outstanding. West Newton Health Care deserves far more recognition for the wonderful work they do!