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Diana thompson

I truly wish I could give 0 stars. Please please please do not bring your loved ones here you’re better off hiring a strange homeless man to come in and take care of your loved ones in their own home they would get more care that way. My grandmother is 93 years old and I say this in the most non-biases way is the sweetest, funniest, loving woman she was a director of nursing in nursing home facilities her whole life so she knows how they should be run. She came in for short term rehab for a shoulder injury and was treated with nothing but disrespect, elder abuse, and down right awful behavior. They staff here has forced her to use a bedpan because “I’m too busy to keep taking you to the bathroom you take to long to walk in there” -CNA as it’s a few feet from her bed… she has been refused her meds… they forced her to choke on her food by laying her bed flat down while she was chewing… the nurse laughed in her face and told her the issue was her own fault when she asked for her blood pressure and anxiety meds that were way over due I’m talking 24 hours over due when her blood pressure was 199/79 with a HR of 133 and when my spouse confronted the nurse in a kind manor he laughed at my spouse and the director of nursing then said my spouse was “intimidating staff” and he was asked to leave and the nurse was not reprimanded they did not even take the time to question the people who witnessed the disagreement between staff and my spouse they asked us to leave to silence the elder abuse… when I said I wanted to file a complaint the man came to take my complaint and the director of nursing rushed him out so I couldn’t file… my grandmothers Roomate was so concerned in this place she looked at me and said “be careful what you say to these nurses if they don’t like your behavior I wouldn’t put it past them to over administer drugs to end your grandmothers life I’ve seen it happen before in places nicer than this one” no patient should have to be in fear for their lives to speak up for themselves…

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Victoria Rose

I really wanted to love this place. My dad has Parkinson’s disease, and was transferred here after a brief stay at SSH following a bad episode. I was wary given some of the reviews on here, but tried to put my best foot forward. From day one there were discrepancies. His first day I asked the nurse why he hadn’t yet gotten his medication (something he needs to take on a strict schedule) and she said “oh it’s okay if he misses a dose”, which it most certainly is not. They never offered to help my dad with his showering, something he was struggling to do on his own. Thankfully we have family who was able to help him shower, but the bathrooms were in a very poor state and looked like people hadn’t used them in weeks. They missed my dad’s medication on numerous occasions, and frequently did not update his care portal correctly so that I could keep track of his vitals and health. I continued to greet the workers warmly. I understand how understaffed and overworked so many of these place are. His PT and SLP team was amazing. He’s back to walking better than before so I have nothing but sweet things to say to them. However the real issues started to arise when he was discharged. His medication was not sent over properly, and it took me several days and hours of phone calls to fix this. When I stated that this matter was urgent the person I was speaking to on the phone said “to be completely honest the doctor isn’t here today so she’s not going to be able to fix this today”. Mind you, he was out of his medication and had discharged 5 days prior so there should have been no overlap. It took me hours of phone calls (the nurses stopped answering my calls and took 6 hours to fax over the list to the doctor) to get his prescriptions sent over, and once they were they were sent over manually so it took another two hours to even get the scripts filled. The icing on the cake is that the prescriptions sent over weren’t even correct. They sent over a medication he has never taken a day in his life and forgot a medication that is essential for managing his disease. A complete careless error on their part, on top of all the other errors made. I tried calling CareOne again to get this error fixed and was once again told the doctor was not in. How can we expect people to stay healthy and avoid rehospitalization and rehab if we make this many careless errors in their care? If all of this wasn’t stressful enough, they also incorrectly signed him up for a new health plan. They had the cards sent to a wrong address (right street but wrong town, again another careless error), and accidentally had the plan starting in January of 2026 (meaning he is without coverage now). When I reached out to his care team about these errors all I got in response was “thank you for bringing this issues to our attention I am sorry”. I get it, people make mistakes and no one is perfect. I’m not expecting anyone to be, and I know every establishment has issues. But when it comes to life saving care, this many careless mistakes could cost someone their life. Quite literally. Many many elderly folks don’t have the family supports necessary to fix all of these errors and advocate for them. Without me, my dad would have been completely lost, without medication, without healthcare, and would likely be sent back to the hospital (that is not to pat myself on the back but rather to point out the severity of the situation). I’m not sure how this place hasn’t had a lawsuit lodged against them at this, or been filed by on the state. If you can avoid this place for yourself, your loved one, or your parents please do so. It will cause more aggravation than you want. I’m not looking for a reply from the CareOne team, because there isn’t anything this establishment can say that will make up for the frustration they caused. I only post this to warn others.

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Tamara Tagg

I would strongly recommend that you do not send a loved one to this facility. My dad was sent to the Clover Wing at CareOne after emergency surgery to remove his colon, which required an ileostomy bag. He was also grieving the loss of my mom, his wife, who passed away from cancer the same week, and understandably he fell into a severe depression. When he was admitted, one of his primary goals was to regain energy and strength. However, over the course of his month-long stay, he spent 23 to 24 hours a day in bed, and that never changed. Despite this, the psychiatric nurse practitioner (who only visits once a week) noted in her clinical documentation that he was “very motivated,” which made no sense to me given his condition. Over the month I expressed concerns on multiple occasions to the social worker about my dad’s mental health and also let the staff know that my dad's wife had just passed. She told me the psychiatric nurse practitioner would meet with him the following week, but that never happened. The note later stated that my dad had “refused services” the previous week so she didn’t meet with him at all the next week. This is unacceptable. Anyone with knowledge of major depressive disorder knows that motivation and willingness to engage are often impaired, which is exactly why consistent mental health support is needed. I don’t believe my concerns were ever communicated to the nurse practitioner. I reached out to the social worker several times after that, asking to speak with her, and never heard back. My dad was discharged a week and a half later, and I still never received a response. On top of that, the physical care was lacking. His ileostomy bag leaked or exploded on him an average of one to three times per week. I have since spoken with an ostomy specialist, who told me this should never happen. While I understand the nurses may not be ostomy specialists, they should at least have a basic understanding that this is not normal and have access to a specialist for consultation or contact with his surgical team. It also took multiple complaints from me before anyone began teaching my dad how to properly empty his own bag, something that should have been part of his care from the start. The food was extremely poor in quality. My dad’s weight had already dropped into the 140s before arriving, and when I asked for his weight a couple weeks into his stay, I was horrified to hear that his weight went down to 131 pounds. No one had been monitoring his weight, which speaks to the neglect at this facility.  Additionally, no one provided him with education on what foods to eat or avoid with diverticulitis and an ileostomy. I had to research this information myself. The lack of even basic education and support has only made his hopelessness and despair worse. When he discharged from the facility, I was told the nurse brushed him off earlier that day. Its just another example of the lack of compassion, communication, and follow through. The staff here seem more focused on checking boxes than caring for actual people. My dad deserved way better than this.

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Dan Flynn and Ladybird

I have been to the mountain top and I have looked around. I'm 47 male W & care1 wey is the best I've been too I've been to 2 others. Look no place is perfect and it depends on your manners please and thanks go a long way. I had a botched surgery on my ass cheek as paraplegic ("94") it's life altering. Care1 is clean they care as best they can w SSrvic's but the nurse squad and specialist's that I experienced was top notch. Look nobody is going to be happy at a nursing facility. If you're a jerk, well, you should seriously remember the golden rule and you'll be thankful and that's anywhere that the wind blows. This is a well managed facility with great staff. It's really all you can ask for. The 1st home I landed in made my eyes open to how much better Care one is the one I'm in now makes my eyes water. If you are lucky to have a slot open (pls trust me) don't hesitate . If Alice is the nurse you or your person is assigned to God is with you 🙏

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paul

My mother Carol Mahan has recently passed away. She was a resident at Care one (long term.. Aster Wing since November 8th, 2023; one month shy of two years). She had lived independently up until she broke her hip months before. After numerous falls at home and multiple short term rehab, she just wasn't steady on her feet. She also had Afib which meant she was on eliquis. After talking with doctors, we made the difficult decision she couldn't live independently anymore. I remember one doctor telling me it was like playing russian roulette because if she ever hit her head while being on eliquis could be fatal. I will never forget how heartbroken I was. You always hear horror stories about nursing homes and obviously I was so stressed thinking is my mom going to be taken care of.. more importantly it will break my heart if mom wasn't happy. I know this post is long but its so worth writing all of this! I cant say enough wonderful things about Care One! My mom was recently diagnosed with cancer in August after being transferred to a hospital with pneumonia. That night I will never forget what my cousin Tina said to me.. I gave my mom the best 2 years of her life by making the decision about Care One...my mother felt so safe and cared for. Everyone at Care one felt like my second family. I visited all of the time along with my dog Cody! Mom was always so grateful. I would overhear her always saying "thank you". I literally mentioned Care One in her obituary last week. I will always be grateful to everyone. My mom got very attached to everyone. She loved each and every CNA! I even knew all their names! Avery, Connie, Gerta, Jonas, two named Marie (Marie always gave mom her 2 cups of coffee on weekends lol) Michoud and Sarah. Mom loved her activities! Ann, Flo & Jeff were the best at handling activities! She interacted with every staff member! She even loved the food! She would love when Kirsten would make her salads! Then when she seen Alex (part of kitchen aide) he is very tall.. she would say I hope you dont leave here and go play for the Celtics lol. On tuesdays she went to hairdresser Andrea for her hair and nails (she called it her girl time lol) she loved this! She truly felt everyone was family. Lastly, her PT and OT therapist Toy worked with her the entire two years..she was wonderful! I highly recommend Care One and I know mom would too!! Sincerely her daughter Audrey