HAMPDEN POST ACUTE is a Medicare-certified nursing home located in WILBRAHAM, MA. CMS overall rating: 3 out of 5 stars. Google rating: 4.6 out of 5 from 56 reviews. Accepts both Medicare and Medicaid.
Medicare Certified
Medicaid Certified
Ownership: For profit - Limited Liability company
Contact this nursing home directly for detailed information about their services, care philosophy, and team.
This nursing home is located in Hampden County and serves residents in the MA area.
Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.
Comparison to industry benchmarks for nursing homes
≈ At average
✓ Above average
⚠ Below average
MARQUIS HEALTH SERVICES
Part of a multi-facility healthcare organization
⚠ Below average (higher is better)
✓ Above average (higher is better)
⚠ Above average (lower is better)
⚠ Above average (lower is better)
The staff was fabulous, friendly and quick also polite. The downfall is when you walk in it smells like dirty diapers and it was tha way down the halls too. The bathroom I used was eh. The baseboards were really dirty and the toilet paper holder completely missing which I’m sure makes it hard for ppl to wipe themselves if they have to reach over right shoulder. My mom said some of her food was cold and she didn’t like it. Staff again great. Went and got her a grilled cheese sandwich.
I have visited Ray several times and most times. Everything seems adequate today however, when I got there ray’s colostomy bag had been leaking. He said he had notified the nurse one hour before. I stayed for an hour maybe a little more and nobody had come to clean yet, so Ray had excrement on his belly for those two hours at least and the room smell foul. I would like to add to my review. Nikki Willis, an administrator reached out to me this evening and was very sincere in expressing her concern for the incident above. I believe this was an isolated incident and Nikki assured me she would investigate this incident so it would not happen again and encouraged me to contact her if I had any other concerns.
Niki is truly an outstanding member of the Hampden Post Acute team. She goes above and beyond every single day to ensure residents feel cared for and supported. Her compassion, professionalism, and positive attitude make such a difference — not only for the patients but for their families as well. Niki always takes the time to listen, explain, and follow through with anything that’s needed. You can tell she genuinely cares about everyone she works with. Hampden Post Acute is lucky to have someone as dedicated and kind as Niki!
The best social workers. They went above and beyond for my loved one even helping us with an appeal when my loved one was cut from insurance. They called and checked up on us right after discharge to make sure services started. We know that if we were to call them now they will be available and willing to help. I will definitely recommend
Since Hampden Post Acute took over the building I have seen some much needed up grades to the property and building and what I’ve heard about the future up grades is so welcoming. The staff that has been hired are wonderful and caring folks. The atmosphere seems more happy and caring. All the employees seem quite happy with all the new upgrades and the new owners. As I am also. The building is located in a calm scenic surrounding of woods and the sounds of the wildlife surrounding the building make for a relaxing enjoyable outdoor sanctuary where the patience can go sit outdoors or they have a beautiful garden area to sit in with tables and chairs it’s a great area for eating or reading etc.
Reviews from Google Places for HAMPDEN POST ACUTE. These are real experiences shared by families and patients.
Contact during business hours for non-urgent inquiries
This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.
For medical emergencies, call 911 first. Then contact the provider for coordination of care.