HAMPDEN POST ACUTE is a Medicare-certified nursing home located in WILBRAHAM, MA. CMS overall rating: 3 out of 5 stars. Google rating: 4.6 out of 5 from 56 reviews. Accepts both Medicare and Medicaid.

HAMPDEN POST ACUTE

wilbraham, MAMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

9 MAPLE STREET

WILBRAHAM, MA

Hampden County

Service Area

This nursing home is located in Hampden County and serves residents in the MA area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Health Inspection RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Staffing RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

MARQUIS HEALTH SERVICES

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.23 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.43 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 71.4% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 63.7% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.6
56 reviews
Lynne Godbout

Lynne Godbout

The staff was fabulous, friendly and quick also polite. The downfall is when you walk in it smells like dirty diapers and it was tha way down the halls too. The bathroom I used was eh. The baseboards were really dirty and the toilet paper holder completely missing which I’m sure makes it hard for ppl to wipe themselves if they have to reach over right shoulder. My mom said some of her food was cold and she didn’t like it. Staff again great. Went and got her a grilled cheese sandwich.

Verified Google review
Jerry Roncalli

Jerry Roncalli

I have visited Ray several times and most times. Everything seems adequate today however, when I got there ray’s colostomy bag had been leaking. He said he had notified the nurse one hour before. I stayed for an hour maybe a little more and nobody had come to clean yet, so Ray had excrement on his belly for those two hours at least and the room smell foul. I would like to add to my review. Nikki Willis, an administrator reached out to me this evening and was very sincere in expressing her concern for the incident above. I believe this was an isolated incident and Nikki assured me she would investigate this incident so it would not happen again and encouraged me to contact her if I had any other concerns.

Verified Google review
Calli Dushman

Calli Dushman

Niki is truly an outstanding member of the Hampden Post Acute team. She goes above and beyond every single day to ensure residents feel cared for and supported. Her compassion, professionalism, and positive attitude make such a difference — not only for the patients but for their families as well. Niki always takes the time to listen, explain, and follow through with anything that’s needed. You can tell she genuinely cares about everyone she works with. Hampden Post Acute is lucky to have someone as dedicated and kind as Niki!

Verified Google review
Debra Gotey

Debra Gotey

The best social workers. They went above and beyond for my loved one even helping us with an appeal when my loved one was cut from insurance. They called and checked up on us right after discharge to make sure services started. We know that if we were to call them now they will be available and willing to help. I will definitely recommend

Verified Google review
Judie Johnson

Judie Johnson

Since Hampden Post Acute took over the building I have seen some much needed up grades to the property and building and what I’ve heard about the future up grades is so welcoming. The staff that has been hired are wonderful and caring folks. The atmosphere seems more happy and caring. All the employees seem quite happy with all the new upgrades and the new owners. As I am also. The building is located in a calm scenic surrounding of woods and the sounds of the wildlife surrounding the building make for a relaxing enjoyable outdoor sanctuary where the patience can go sit outdoors or they have a beautiful garden area to sit in with tables and chairs it’s a great area for eating or reading etc.

Verified Google review

Reviews from Google Places for HAMPDEN POST ACUTE. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.