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Phyllis Harrison

Terrible place. I would rather kill myself than have to die there.

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jim holmes

My mom is in the rehab facility and i must commend each and every person in contact with our family. EVERYONE is kind, respectful, efficient and professional from the chief administrator on down. My mom could not be in a better place. Thank you all for your care and kindness! Just today the MCLA students were here and they too are so amazing! GREAT job Williamstown Commons!

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Jane Werner

My father was brought here after a hospital stay for complications from his illness. He has a rare form of Parkinson's; progressive supranuclear palsy and that is something out of their capabilities. He has limited speech in addition to all other motor functions. I understand that places like this are always underfunded, understaffed, and have limited resources but there are some unforgivable critiques I have. In those two months I called many times, and I got mixed information on his transfer options. Not once did anyone mention his bed sores. I made arrangements to get out there, far for me and I have a new baby. He said he was in pain from the sores. They reassured me he was on antibiotics, had no infections, and blamed his refusal to participate in PT for his sores being so bad. He was in too much pain to move, and was on nothing for pain. I made a big fuss to get him out of there and into a hospital. There doctors informed me that his wounds were severe, and infected. He has MRSA and Pseudomonas. He also has a terminal ulcer. I know he was incurable, but they should have realized how severe his condition was. We are now setting up hospice. It seems like they would have just let him suffer in silence until he died. I feel horrible for those there without advocates. His roommate was calling out to God to "take me now, let me die." on the other side of the curtain while I tried to comfort my dad. Again, I feel for those working there. After spending time working in social work and with mentally ill patients I empathize with how hard it is. When I spoke with individual nurses or doctors, they seemed to really care, but this was just heartbreaking to witness. I am fairly objective here as my father and I are not at all close.

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Darlene Meuer

Please DO NOT send your loved ones to this place. The care is terrible. 1 nurse out of unit 2 knows what she is doing. When you tell them there is something wrong with someone and they tell you oh their fine. Then that person gets sent to er when another nurse shows up. Because their ammonia levels are 175, if it reaches it can KILL them.

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Vicki Turner-Simpson

My mother has recently been transferred to Williamstown Commons from North Adams Hospital. She has 4 broken ribs from a fall and has been diagnosed with Covid. The protocol in the hospital was after 5 days without a fever or any other symptoms she was considered no longer contagious. The protocol at the nursing home is still apparently 10 days. As a result, we had to argue with them for her to be able to get a shower. They don't want to move her out of her room for 10 days. So for 10 days, she won't receive the physical therapy she went there for in the first place. They have been incredibly lax in providing her with all of the meds she is on and as a result, she needs to go through her meds every time to make sure she's getting what's been prescribed for her. Friday night they forgot to give her dinner!! How do you forget to provide a resident dinner?? She has some incontinence issues exacerbated by diet foods. Well, that's all that's available there and we will have to provide alternatives. She is absolutely miserable there and we, as her family are so disappointed in the level of care that she's receiving. There is a complete lack of empathy and compassion on the part of the staff and I would recommend everyone think twice before sending a loved one there! Especially at $13,000 a month!!