WILLOW BROOK REHABILITATION AND HEALTHCARE CENTER is a Medicare-certified nursing home located in WILMINGTON, MA. CMS overall rating: 2 out of 5 stars. Google rating: 3.4 out of 5 from 9 reviews. Accepts both Medicare and Medicaid.

WILLOW BROOK REHABILITATION AND HEALTHCARE CENTER

wilmington, MAMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

90 WEST STREET

WILMINGTON, MA

Middlesex County

Service Area

This nursing home is located in Middlesex County and serves residents in the MA area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

MARQUIS HEALTH SERVICES

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.73 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.71 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 36.0% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 42.5% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.4
9 reviews
robert Iorio

robert Iorio

I arrived at Willow Brook for the second time following a fall. I have been able to participate in their specialty programs, which are truly exceptional. Phil has worked with me every day to help build my strength and balance. The staff here ensures that I get to and from my dialysis appointments on time. I want to give a special shout out to Madonna and Jaime, who are amazing CNAs. I will always choose Willow Brook for my recovery when needed. I deeply appreciate the care and support I receive from the staff. Thank you, Willow Brook.

Verified Google review
Ruth Stacy

Ruth Stacy

I would not wish this place on a corpse. MY 89 year old father was moved here for “REHAB” and after 9 days the only thing he came out with (via 911 apparently nobody there was authorized to do so) was Pneumonia, a raging antibiotic resistant UTI from stagnant urine left in his bladder. PLEASE DON’T SEND ANYONE YOU CARE ABOUT HERE!

Verified Google review
Ĺòuie Constantinò

Ĺòuie Constantinò

Upon my arrival at Willow Brook, I was managing a heel infection, a situation complicated by my diabetes. Now, a year later, I am compelled to share my positive experiences. The dialysis center here is truly outstanding; Michelle, the head nurse, expertly manages the unit. Overall, my experience has been wonderful, thanks in large part to Anh, my nurse, who is among the most exceptional I've encountered. Her efficiency and deep understanding of my diagnosis are remarkable. Additionally, Eileen, my CNA, is consistently proactive, ensuring that all my needs are met promptly.

Verified Google review
Michael Sheats

Michael Sheats

Willow Brook has been instrumental in restoring my independence and dignity after undergoing a leg amputation due to a severe infection and battling kidney failure.The dialysis center is exceptional, with staff who consistently guide me in pacing myself with every movement. Jenei, the secretary, is incredibly effective in scheduling my transportation to and from medical appointments, ensuring I’m always on time. Gabby, the concierge, visits me every morning to check on my well-being, promptly addressing any needs and surprising me with thoughtful treats. The activity aides keep me engaged throughout the day, and the supportive community of patients encourages hope and resilience. I am deeply grateful for the care I’ve received here; the genuine compassion and attentiveness from everyone at Willow Brook have made this place feel like a true home away from home. It’s clear that these individuals genuinely care about their patients.

Verified Google review
janet guerra

janet guerra

My family has been so grateful for the care my mother has experienced for the last five years. All of her needs are met with kindness. Any time we or she have had an issue or request it has been dealt with compassion and kindness. What I know could have been a less than tolerable experience has exceeded our expectations. She feels cared for and comfortable. We are so pleased to have found Willowbrook.

Verified Google review

Reviews from Google Places for WILLOW BROOK REHABILITATION AND HEALTHCARE CENTER. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.