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mafiglio454

My sister was placed here due to a broken leg for rehab. Absolutely deplorable living conditions. The place is clean, but that’s as far as it goes. My sister fell and was not responded to for 45 minutes. Then it took them 5 hours to call an ambulance. She was not fed Friday night, and then the picture I’m posting below was her dinner Sunday. That’s not an egg either, that’s a bite sized roll. No protein…nothing. I’m having my sister moved. NEVER EVER EVER SEND YOUR LIVED ONES HERE!!!!!

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Lacole Knowles

I was put in this horrble place for rehab in April of 2023. If this is what my health insurance considers a nursing home, what a sad world we are living in. I was here for 2 weeks. I saw and had reported to staff that I was seeing roaches and mice. I even took a pic of the mouse sitting in the middle of the floor seriously!! There were days we went without food while watching the staff walk pass our room with plates of food throughout the day. The next time Bronson Hospital wants to send me to rehab, I would rather have somone come into my home before I ever lay my head in this place again! Please don't get me to talking about the rudeness and disrespectfuliness to the elderly that residents that live here. It's just sad the way you hear staff talk about the residents. I feel a private investigation needs to be dome here. Randomly to catch them with their pants at their ankles and no way to run away from their responsibilities and most definitely lack there of. What's in the dark does come to light. Just be patient, but not Pinnicale Health's patient if you want to stay alive. I'm more than disappointed with this place cause I saw all the wrong things happening while I was there, but staff treated the situation as it's supposed to be acceptable behavior.

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Wendi Marie

Absolutely THE WORST place for anyone to go to!! My mother died there due to no one coming to her room when she would push the button for assistance. It happened multiple times in the very short time she was there. It happened while I and other family members were visiting on several occasions. It happened the morning she quit breathing. She pushed the button and no one came! She called me and all she could get out was she needed help. I called the front desk and made them go to her room. She had quit breathing! Her heart stopped! She did not survive. Please do not let anyone you know go to this place!! They may not make it out alive. They should be shut down!

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James R Graham

I’m writing this document as a result of what I have experienced as well as family members and friends. They have never returned a phone call and on a weekend there appears to have been no one there. I am the only living sister of Robert and live in Bristol, TN. I became angrier with staff (including the participating doctor) with each passing day of Robert’s stay at the Pinnacle. Robert’s stay may have been shorter than other clients; however, this does not diminish the seriousness of lack of care. I have through the years worked in the medical environment and believe I know what I am talking about. There were many comments from family regarding the facility, lack of staff, cleanliness both with facility and individuals left unattended. Bob suffered from lack of personal hygiene care as well as not being given fluids for dehydration. Where is the compassion that should come with good staff and attention to patient care??? I would not rate this facility at all. It is Poor in my opinion. Robert was finally removed from The Pinnacle and is currently being treated and assessed at a local hospital.

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Cindi Markos

This home is the best you can find in Battle Creek. The culture there of all the staff is the Best. They all are the most caring people. My mother has been there 1 1/2 years, and in this lockdown for almost a year of that. They have kept my mother engaged with activities, crafts and real close attention. They have been so good to her very large family as well. My father was also there almost 2 years ago and he did pass that was the 1st we witnessed this amazing Staff. If you are looking for One Huge Caring Home for your loved one this is the place. I would give 10 stars if available!