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Patrick Mitchell

Took my wife there on a Friday and removed her on the following Wednesday. On Saturday I found her bed was made but when I pulled back the blanket her bed was urine soaked. Also I found that she was still wearing the same clothes she had worn into Symphony the previous morning even though I had brought 5 days worth of clean clothes and pajamas. So she was wearing the same clothes she wet herself in while sleeping on the bed the night before. She also was smelling of feces and upon examination her depends had feces in them. I cleaned her up myself after notifying a CNA about the situation. No helped offered. I had notified the intake person when asked that I would like my wife bathed at least twice weekly UNLESS she had a bowl movement which they agreed to do. Because she has dementia she needs assistance to eat. They dropped her food off in her room the first day without so much as even asking if I would be feeding her. Sunday was a repeat. She was wearing a soiled depend and no shower yet. I complained again. Same went for the feeding. In her bathroom the toilet seat slid back and at least 6 inches in either direction which is a bad situation for an elderly person to try and sit on. I notified a CNA so that it could be repaired. No one fixed it. Monday I notified the person that admitted my wife of the continued situation and that if my concerns weren't met I was removing my wife. She assured me they would be. Tuesday again was a repeat and still no shower. Enough was enough and I removed her. And they still have the chutzpah to bill me $1,200. I will be contacting the state of Michigan's Attorney General going forward. My suggestion to anyone reading this is find your loved one a better facility because looks and a tour are deceiving.

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Gretchen Hebl

I love how big and spacious the rooms are, other places I have seen are much smaller and cramped... also OMG the variety themes & decor down the different halls offers a soft touch. With new builds and modern designs there is a sense of coldness, but Symphony TriCity feels like home. There is this awesome memory lane spot that offers all kinds of cool history to some surrounding towns with old photos to reflect back on memories. Pretty cool spot for ALL care needs; rehab to home, long term care, hospice, respite. TriCity also offers Assisted living and memory care, a one stop shop for all your care for those in need.

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Kelly Roncelli (Roncelli Realty Team)

The staff is incredibly kind, attentive, and responsive to her needs. The facility is always clean, welcoming, and feels more like a community.My aunt enjoys the daily activities and has made several new friends. We have peace of mind knowing she’s in a safe, supportive environment. Highly recommend!

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Brandon Voelker

I am very pleased with the care and personnel at Symphony! I feel like the staff really cares and provides fast, compassionate care. The place is kept clean, the food is pretty good and my Mom seems happy. The most important thing is to see my Mom smile and I feel confident leaving her in their hands while I can’t be there. I highly recommend to anyone searching for senior care! Thank you.

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Mary Beth Cianek

After 6+ weeks at Symphony, my family and I were VERY disappointed with the so-called “care” given to our dad. The food was mediocre to poor, so we had to bring in other food on many occasions so he could eat something decent. Several staff members were obviously under-qualified and were clearly unprofessional. They did NOT follow through with basic requests. Too many times we were told “later”, “I forgot”, “I don’t know”, and failed to do anything about it. We as a family were there EVERY day, and dad still received inadequate care. Symphony staff did NOT change his Depends for 4 straight days on 2 separate occasions! That’s disgusting, unhealthy, and unacceptable!! He was NOT showered the mere twice a week as we were told he would be. Dad was very upset with his treatment (and lack of) and wanted OUT. The staff even botched the handling of his only blood draw, which was a necessity for an important appointment with a kidney specialist. Lab results never made it to the doctor due to the NEGLIGENCE of Symphony staff. Thus, the appointment was cancelled. Symphony Tri-Cities has MANY poor reviews from families and individuals who experienced many disturbing and problematic issues. POOR MANAGEMENT is mentioned many times, and we totally agree. Patients pay for and deserve much better care! There is absolutely NO WAY we will ever recommend this sorry place to anyone!!