E

Erin

Maggie’s attitude was consistently unprofessional and cold. She seemed impatient with both residents and visitors, which was really disappointing to witness. Compassion is so important in this setting, and sadly, it just wasn’t there.

B

Bill Weistroffer

I was transferred to Altercare Big Rapids from Corewell Hospital Big Rapids after a serious health problem to have rehab. I was working with Molly Laskowski for most of my rehab sessions. One early morning she wanted to start a session, but before starting, decided to check my vitals and found when taking the oxygen and heart reading, my heart rate was 30, which is quite dangerous. She immediately consulted with 2 on-duty nurses and decided that I needed to be immediately transferred back to the hospital. At the Big Rapids hospital, it was decided to rush me to the Meijer Heart hospital in Grand Rapids, for a Pacemaker. After admittance, it was decided to have the surgery the following morning, which was done. If it was not for the fast action and decision by Molly, I don't think I would be here today. THANK YOU MOLLY for saving my life. Also want to thank Diane, Lori, Michelle and others in rehap as well and ALL the staff at Altercare that treated me like family. I felt like I was pampered and spoiled.

C

Craig Wheeler

We are so blessed that Mom was sent here for rehab. They keep careful track of her possessions, and she says her therapy is making progress. An example: we got her a quilt and pillow case set, and someone hunted up a matching throw blanket from their stock. What a thoughtful thing to do! Everyone we've encountered is caring and thoughtful. The facility is very clean and well maintained. Can't wait to see it in the Spring.

C

Chuck Mathews

This IS NOT a staged review but from a son who loves his 91 year old father dearly. Dad was admitted for rehab following a fall and a bout with illness that left him very weak. I cannot express how thankful we are that we were referred to Altercare of Big Rapids. This is a incredibly professional facility, staffed with caregivers that genuinely care for the well being of their residents. Regardless of time of day, or night, we were always greeted with a smile and felt reassurance that Dad was being handled with best in class care and focus on meeting our goal of getting him back home. In our case, with assistance of Altercare of Big Rapids we achieved our goal of getting Dad back home, stronger, both mentally and physically. The compassion delivered was consistent from the front office staff, attendants, nurses, doctors, occupational and physical therapists. I highly recommend Altercare of Big Rapids for any family that desires the best for their elderly family members.

K

Kimberly Hill

The receptionist here is amazing! I am a current college student working towards a physical therapist assistant, and I am required to get so many hours in an inpatient clinic and an outpatient clinic. I called 5 nursing homes between Cadillac and Big Rapids, and Altercare got me in for observation hours the next day! They are definitely a loving and caring facility for all ages! Highly recommend!