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Pageant Smith

My mom stayed there for about 5 days. That place is horrible and I feel so bad I let my mom go there. First off her very first day there she had to search the hallway and wonder around just to get some water. My mom can barely walk. She hardly received water. I had to come up there to bring her water. Then she has food allergies which were ignored. So most days she went hungry when I found out I brought her food. Then this is what I saw for myself. I witnessed two patients at two different times in the hallway screaming for help. I watched as staff walked right by these patients and totally ignored them. And they were screaming for quite some time. Then on the fifth day I visited I saw that she was very sick and alerted the staff , no one cared. I packed my mom's stuff up and she was transferred to the hospital. I will never forgive myself for leaving my mom in that place. A total nightmare. And by the way the food there is terrible.

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Kimberly Miller

The facility is nice! Some of the staff is professional knowledgeable and compassionate but not enough of them. My aunt is there but our family is there a lot. The food is terrible most days! They are often short staff and will verbalize it rather than be transparent to the love one and family. It's not the worst by far but they can stand to do a lot better. However I'd like to commend staff person. My aunt has been there almost 3 weeks and for the first time her aide came in at the start of her shift introduced herself and asked if my aunt or my mom and I needed anything. She was friendly attentive and compassionate. She got us ice and water and returned to take my aunts vitals which we normally have to ask when they will take them. The employees name is Pracious. A very unique name for a unique person. Our family truly appreciate the care concern and compassion Ms Talton shows my aunt.

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Moon

UPDATE: When my mom first came home her left arm, the one that’s flaccid, was in pain. Her doctor chalked it up to arthritis, but after three months of being home, we found out that after her last fall at the nursing home, her upper arm had been broken down to her elbow and never treated. This is my last update. UPDATE: She’s back in the hospital from the poor care that she received at this facility. I am beyond heartbroken and feel immense guilt for choosing this place. No family should ever have to go through this. STAY AWAY FROM THIS PLACE AT ALL COST. It may look nice but it’s hell. There are reasons why they have a 2.5 on Caring.com. If I could give zero negative stars, I would. My mother was sent here after a stroke, completely unable to walk or care for herself, and this facility failed her on every level. Staff falsely documented that she had ‘durable medical equipment at home’ and misrepresented her condition on the discharge papers. They claimed she only needed one person to assist her, when in reality it takes three of us to move her safely. She was sent home without a wheelchair, proper bed, or any support arranged. I contacted their social worker days before discharge to plan for her care at home, and I never got a call back. The discharge papers state her reason for transfer/discharge was that she had ‘met her therapy goals.’ But she barely received therapy during her stay. She couldn’t even sit up on her own, let alone stand. What goals did she supposedly meet? During her short stay: Her medication and belongings were stolen, including labeled clothing (all new) and chargers. She developed a bedsore within a week. She went eight days without a proper wash. They repeatedly placed her phone and essentials on her paralyzed side, even blocking access with a chair, making it impossible for her to call for help. Nurses consistently smelled like marijuana and ignored patient requests for over an hour. We personally witnessed multiple patients being ignored while nurses stood around talking. My sister had to step in to help wipe food off of residents faces herself. Took an entire hour before ANYONE came to help. This was not just lazy; it was dangerous and neglectful. If you care about your loved one’s safety, do not send them here!!!

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Kenyatta Lee

Some of the staff was nice, physical therapy staff were very helpful. They will lose your clothes even when you put your name and room number, so my advice have your family do your laundry. The food was good but if you have any allergies pay attention because they aren't. The activity calendar only applied to the Nursing Home side not the Rehabilitation side. Other than that it's a brand new facility and is clean and doesn't smell. Shout out to Dawn and Vetta for all that you do and the other nurses that cared and helped.

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Herma Hamilton

Great Staff tending to the needs of Their Patients with loving care 🥰 They are unrated in so far as funding they are deserving of new chairs for guests and furniture 🪑 in rooms I will make them my choice again for my mother’s and my Respite Care for sure !!!!!